topic Re: Vertical line on Sony A1 after panel refresh in Android TV

Vertical line on Sony A1 after panel refresh

Sony-a1 — Sun, 25 Nov 2018 09:47:30 GMT

Yesterday, the TV offered me the panel refresh. I did the operation but immediately a vertical line appeared in the middle of the screen. The left side of the screen has a slightly different brightness from the right so that you apparently notice a dividing line. I redid another refresh panel without solving.
Is there anything I can do or should I call the assistance? Sony changes the TV for this problem?
Before the refresh the panel was perfect.

I ask help

https://www.dropbox.com/s/yqz09knsmgqfk9z/20181125_095228.jpg?dl=0

https://www.dropbox.com/s/v5ja35vuav9hxem/20181125_095712.mp4?dl=0

Re: Vertical line on Sony A1 after panel refresh

Sony-a1 — Sun, 25 Nov 2018 13:30:29 GMT

I have also a rectangle.

Very bad refresh panel.

Re: Vertical line on Sony A1 after panel refresh

Itstonyb — Sun, 25 Nov 2018 13:43:38 GMT

Is the rectangle centred? If so it's a panel fault and replaceable under warranty

LG acknowledged the fault and everyone that uses the panels replace them.

Re: Vertical line on Sony A1 after panel refresh

Sony-a1 — Sun, 25 Nov 2018 13:55:41 GMT

Change only panel or tv?

Re: Vertical line on Sony A1 after panel refresh

Itstonyb — Sun, 25 Nov 2018 14:09:48 GMT

From my experience with a panel fault they exchange the entire TV for the same model or better.

I'm guessing it's easier than replacing parts then they repair them and use them as refurbished units.

My new a1 is coming on Tuesday.

Re: Vertical line on Sony A1 after panel refresh

Sony-a1 — Sun, 25 Nov 2018 14:13:12 GMT

If change tv, old tv with problem remain in my home?

Re: Vertical line on Sony A1 after panel refresh

Itstonyb — Sun, 25 Nov 2018 14:14:24 GMT

No they swap it for a new one.

Re: Vertical line on Sony A1 after panel refresh

Sony-a1 — Sun, 25 Nov 2018 14:19:59 GMT

Yes, but until the arrival of the new tv, the old tv remain in my home?

How long does the new tv arrive?

Re: Vertical line on Sony A1 after panel refresh

Itstonyb — Sun, 25 Nov 2018 14:22:01 GMT

My exchange got authorised on Friday and they will be bringing the new TV and taking the old one on Tuesday. The engineer that brings the new one also takes the old one.

It took about a week of emails /calls to support going through some tests to check the panel was faulty before the exchange was authorised.

Re: Vertical line on Sony A1 after panel refresh

Sony-a1 — Sun, 25 Nov 2018 14:33:55 GMT

Test old panel in your home?

Re: Vertical line on Sony A1 after panel refresh

Itstonyb — Sun, 25 Nov 2018 14:40:51 GMT

Yes the support team will give you instructions on how to do the tests and ask for photos after each one to see if the problem is still there

I had to do three different tests before they decided to swap the TV

Re: Vertical line on Sony A1 after panel refresh

Sony-a1 — Sun, 25 Nov 2018 14:46:47 GMT

Do you think that if you call Sony tomorrow, you can have the exchange authorization by Friday?

Re: Vertical line on Sony A1 after panel refresh

Itstonyb — Sun, 25 Nov 2018 14:53:34 GMT

Probably. It took about a week for me.

Re: Vertical line on Sony A1 after panel refresh

Sony-a1 — Sun, 25 Nov 2018 16:15:02 GMT

Thank you. I send now to email Sony support, serial number tv, photo of panel, proof of purchase.

I wrote that I have attempted new panel refresh, total reset of Tv. I send photo with rectangle and Vertical line.

I hope no problem for warranty.

Re: Vertical line on Sony A1 after panel refresh

Itstonyb — Sun, 25 Nov 2018 16:54:04 GMT

I hope its as easy for you as it was for me

I think the rectangle issue still gets replaced it off warranty as its a manufacturing fault.

Rtings did a YouTube video about it on LG panels I think it's the burn in video

Re: Vertical line on Sony A1 after panel refresh

Sean_Mc — Mon, 26 Nov 2018 16:30:06 GMT

Hi there,

I would recommend getting in touch with the support team for further advice here.

Best wishes,

Sean Mc

Re: Vertical line on Sony A1 after panel refresh

khaozzer0 — Sat, 13 Apr 2019 07:00:53 GMT

Hi, there I also have the same problem with my XBR55-A1E. A line appeared straight down the middle of the panel after a panel refresh. I was wondering if you had any luck with sony exchanging the panel since in my case they told me to have a nice day and they could not help me out since I was 4 months out of warranty. I do believe that they should have exchanged it since its a defect on the panel or the software that caused the issue.