topic Re: 49XF9005 Faulty or is Android just bad? in Android TV

49XF9005 Faulty or is Android just bad?

MJC_OK — Tue, 14 Aug 2018 12:57:53 GMT

Hi all

had my 49XF9005 for just over a week now, and I’m extremely pleased with the picture but I’m having issues with Android, I think?

These are things that keep happening :

1. Sometimes the tv won’t turn on using the power button on the remote, mashing other buttons will eventually get it to come on

2. Sometimes it comes on, loads the home screen or plays live tvgdid until I disabled YV), and then goes black, followed by the Android animation

3. When I switch to HDMI 1 (Apple TV) it also launches one of the installed apps

4. Last night, when playing a film via VLC (streamed from NAS rather than connected HDD) the tv just turned off, pressing the power button turned it back on and the film just continued

5. Often when I press a button, there will be no response, or it will be extremely delayed

things I’ve done/installed

1. Installed an IPTV app (this is what launches when I select HDMI1) - sideloaded via X-Plore

2. Installed Kodi (no add ons or anything)

3. Disabled YouView

4. Personalised picture settings

My set up is very basic, have the Apple TV, Switch and a BT YouView box attached to it - no amps or sound bars

Thanks for any tips ... suspect a factory reset is going to be required

Re: 49XF9005 Faulty or is Android just bad?

Akela_Wolf — Tue, 14 Aug 2018 15:37:21 GMT

I have been having a very similar issue. Brought my TV in Feb 2018 and use freeview or youview (with only a few additional apps) which doesn't respond when I press a button on the remote then suddenly every button press happens at once and I end up on a random screen.

The reason for my response it to subscribe to your question in case of a resolution.

Re: 49XF9005 Faulty or is Android just bad?

MJC_OK — Tue, 14 Aug 2018 16:29:39 GMT

Oh yeah, that happens to me too - I’m confident that’s just due to the low powered processer though. The same things happens on my old work laptop

Re: 49XF9005 Faulty or is Android just bad?

royabrown — Tue, 14 Aug 2018 21:29:37 GMT

Yes, a Factory Reset is indicated - Android is bad, but it’s not that bad, and nor is it bad in those sorts of ways,

After the Reset, hold off on repeating 1 and 2, though 3 and 4 should be fine to repeat.

If the problems recur, suspect a faulty set.

If all is well, though, repeat 1, and see if that is fine, or if the problems recur. If so, you now know what’s doing it.

Ditto with 2, Kodi.

Re: 49XF9005 Faulty or is Android just bad?

d000007 — Mon, 27 Aug 2018 18:54:51 GMT

I have just got a kd49xf9005 a few days ago and have been getting very frustrated with remote not responding as quickly as I would expect or like.....sometimes. I can't pin down why or when as most of the time response time is fine. I have mostly been using Freeview and iPlayer.

Re: 49XF9005 Faulty or is Android just bad?

d000007 — Mon, 27 Aug 2018 18:53:33 GMT

Re: 49XF9005 Faulty or is Android just bad?

jwm007 — Tue, 28 Aug 2018 13:04:48 GMT

Yes, I have difficulty getting the TV to turn on quite often. The Android system is very clunky and to be honest dreadful. Sony has manufactured a very good tv spoiled by the operating system. Its the so-called smart features that are the problem. I have my apple tv 4K on HDMI 2 but I don't get the issues you raise. Their Dolby Vision update for HMDI sources is appalling and that includes my Sony 4K Blu-ray player. I have set the resolution to SDR 50 and flagged the Apple Tv to match the dynamic range of the content. Needless to say it doesn't work. Dolby Vision is forced since you either have it for everything or not all.

Re: 49XF9005 Faulty or is Android just bad?

MJC_OK — Tue, 04 Sep 2018 07:00:03 GMT

Sorry for the late response, had some issues with my account after being forced to reset the password ... but anyway... I tried the factory reset and periodically reinstalled the previous apps to see if I could pin down what was causing the issues, and I can only conclude that it’s Android. I’m still facing the same issues, but now I have some new ones with the inbuilt apps: Netflix crashes at least twice per hour, so now I don’t use it. Amazon Prime won’t display a picture, I just get some strange colours on display - so now I’m thinking it’s time to send it back - the only question is if I get a replacement or a refund

Re: 49XF9005 Faulty or is Android just bad?

magic.Alex — Tue, 04 Sep 2018 07:50:31 GMT

I purchased my XF90 TV 4 days ago and haven't installed a single app. Have gone through the firmware upgrade process to allow for Dolby Vision support. I can't say if the firmware introduced these problems or not, however I can say the TV set (OS) goes unresponsive rather often, it feels sluggish and sometimes Netflix comes up with a black screen and a white rectangle box as if I need to type something in. Hitting the + in the navigation Dpad of the remote does bring up the netflix menu. The volume bar often times is very slow to come up which I don't necessarily consider to be a problem as I can feel the volume level changing. Preventing the on-screen volume bar from showing up when doing minor volume adjustments is a good thing as it won't affect the viewing experience (especially during dark scenes where the volume indicator would force some LED zones to lit up).

@Sony- please consider adding an option to allow changing the subtitle text color and luminocity intensity. With HDR/Dolby vision content (NetFlix), the text literally shines! and it lits up areas in dark scenes to the point where it becomes really annoying.

@Sony- please advise when we can expect AndroidTV upgrade to v8.0 (Oreo).

@Sony- please advise if the optical signal can support more than 2 PCM channels (like 5.1). Is this firmware or HW limited?

Thanks otherwise for an excellent TV set with goregous screen performance!

Re: 49XF9005 Faulty or is Android just bad?

MJC_OK — Tue, 04 Sep 2018 08:01:51 GMT

Sounds very similar to my experience, though I haven’t had that issue with Netflix, thankfully

I don’t think anyone from Sony checks (or rather responds) to these posts

Re: 49XF9005 Faulty or is Android just bad?

jumpsuit — Tue, 04 Sep 2018 10:39:09 GMT

Hi @magic.Alex and welcome to the Community

I'm not sure if you realise a fellow member here called Sony will be

notified you mentioned them in a thread 3 times?

@MJC_OK you're correct, Sony dont respond on these forums

Re: 49XF9005 Faulty or is Android just bad?

MiCal1967 — Tue, 04 Sep 2018 12:10:24 GMT

@magic.Alex

About subtitles issue, brightening on dimmer pictures, goto Action Menu - Picture - Advanced settings - Brightness - Adv. contrast enhancer ... and set it to OFF.

This must be set on every kind of Input(Digital, Analog, HDMI), video (youtube, Netflix..), also wherever HDR is available, during watching.

Above setting solves 99% issue but it is just a workaround.

Problem exists on all models since ATV1 and Sony genius don't fix. The just don't care since very few countries watch movies with subtitles and not dubbed ones.

I have this issue since 2016 KD-55X8508C.

Re: 49XF9005 Faulty or is Android just bad?

jwm007 — Tue, 04 Sep 2018 16:38:43 GMT

The tv picture is great but I just wish Sony had offered the tv without Android which is awful. OK you would have lost out on the catch up services but its a small price to pay. God help us when Android 8.0 appears!

Re: 49XF9005 Faulty or is Android just bad?

MJC_OK — Tue, 04 Sep 2018 17:13:29 GMT

Agree that the picture is fantastic, but the android OS really REALLY lets it down. The worst thing is that everyone complained about it on the last gen of TVs and they persisted with it, without making any drastic improvements (presumably requires more RAM/better CPU)

I gave up and reported it, and now have someone coming to look at mine, though I’m really not sure what they’ll be able to to it it’s an inherent problem with the OS

Re: 49XF9005 Faulty or is Android just bad?

MJC_OK — Fri, 07 Sep 2018 06:35:03 GMT

So some came to look at it yesterday, and that’s literally all they did. I told them the issues I was having, and they just said it sounded like it needed a new motherboard (or masterboard, some sort of board) and told me they’d need to take it away for a week to repair it.

I told them I’d only had it a few weeks, and wasn’t happy with that solution, so I phoned the retailer who agreed and now I have a new TV coming tomorrow!

Fingers crossed that the new one is issue free

Re: 49XF9005 Faulty or is Android just bad?

MJC_OK — Mon, 10 Sep 2018 19:36:07 GMT

New TV arrived on Saturday and on inital set up I noticed it was markedly more responsive than my previous set, with only a minor slow down after I performed the system update (though it seems to have returned to being responsive again now). Thus far, no crashes, no weird apps launching, no unresponsiveness in the menus or when trying to power the TV on with the remote.

So I guess to answer my original question, yes, the TV was faulty, but also Android is still quite bad

Re: 49XF9005 Faulty or is Android just bad?

d000007 — Wed, 12 Sep 2018 11:38:43 GMT

I've solved all my 49XF9005 issues by shipping it back.

Not just this one issue in this thread but I had a whole load of issues in the first couple of weeks around android. Too many to list and the vast majority mentioned by others in various threads on this board so clearly not user error.

I just got very fed up and Richer Sounds gave me the opportunity to exchange it for another manufacturer which I jumped at - shout out for superb service from Richer Sounds.

As a display the 49XF9005 was excellent which was why I selected it but beyond that it was horrible.

I am still amazed that a company like Sony would ship out something that is very clearly still in beta (and that's being generous!)

Re: 49XF9005 Faulty or is Android just bad?

jwm007 — Wed, 12 Sep 2018 11:57:01 GMT

Yes I agree with you. I have been in communication with Sony Support but I don't think they appreciate the discontent felt by users. Love the tv picture but will I buy Sony again? I doubt it.

Re: 49XF9005 Faulty or is Android just bad?

Andyg4536 — Wed, 22 May 2019 22:34:38 GMT

Go settings.

Storage and reset

Internal storage

Cached data

Then click ok

Other than that you can go to Sony select and disable it but you see some of the apps . You can press the TV button and see any apps you save as favourites there. Hope this helps