Google apps not working on XBR 75X900E - Hulu, Netflix, Amazon prime, all working fine. Help!

marcopuebla — Wed, 30 May 2018 07:21:42 GMT

I just opened my XBR 75X900E and the all non-google apps work great but I cannot get YouTube, YouTube TV, Built-in Chromecast, or Google Play to work. It seems that any app that requires my gmail account doesnt work.

I did several factory restarts

I tried deleting my cache/data for each app several times

I tried removing my gmail account

I tried creating a brand new, clean gmail account.

No luck. Spent 2hrs with Sony support and they have no ideas. Even tried several remote sessions. Anyone?

Re: Google apps not working on XBR 75X900E - Hulu, Netflix, Amazon prime, all working fine. Help!

Sean_Mc — Fri, 01 Jun 2018 13:25:27 GMT

Hi Marco,

Welcome to the Sony Community.

I was going to suggest a factory reset. You have mentioned a factory restart. Can you confirm if you have performed a reset or factory reset of your TV?

I would suggest contacting the support team who will be able to assist you further here.

Cheers,

Sean Mc

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Google apps not working on XBR 75X900E - Hulu, Netflix, Amazon prime, all working fine. Help!

Re: Google apps not working on XBR 75X900E - Hulu, Netflix, Amazon prime, all working fine. Help!