topic Re: 4 red leds blinking after latest update (KD55XE9005) in Android TV

4 red leds blinking after latest update (KD55XE9005)

marcobremb — Thu, 24 May 2018 08:58:49 GMT

After the update my TV doesn't turn on and show a 4 red leds blinking.

I have tried an hard reset, but nothing happened. What can have happened?

Re: 4 red leds blinking after latest update (KD55XE9005)

amalvas — Thu, 24 May 2018 13:13:58 GMT

I also have this TV and I'm waiting to know what to do if update or wait... thanks.

Re: 4 red leds blinking after latest update (KD55XE9005)

zer0ner0 — Thu, 24 May 2018 16:21:46 GMT

Same thing here.

Re: 4 red leds blinking after latest update (KD55XE9005)

marcobremb — Thu, 24 May 2018 16:35:07 GMT

Great. WOW... wonderful job Sony

Re: 4 red leds blinking after latest update (KD55XE9005)

zer0ner0 — Thu, 24 May 2018 16:39:06 GMT

Have you contacted Sony or a Sony certified service center to report it?

I have encountered the problem out of the regional working hours so I have to call them tomorrow.

Re: 4 red leds blinking after latest update (KD55XE9005)

marcobremb — Thu, 24 May 2018 16:42:42 GMT

Yes I have contacted them. I jad to send the purchase receipt via mail and then they activated the process.

Tomorrow a local Sony technician should call me and then come to my home

Re: 4 red leds blinking after latest update (KD55XE9005)

zer0ner0 — Thu, 24 May 2018 16:48:20 GMT

I will initiate the procedure tomorrow, so please keep us up to date.

Re: 4 red leds blinking after latest update (KD55XE9005)

marcobremb — Thu, 24 May 2018 17:16:13 GMT

Still... is EMBARRASSING that after an update a TV is totally done and won't even start

Re: 4 red leds blinking after latest update (KD55XE9005)

Kuschelmonschter — Thu, 24 May 2018 17:20:29 GMT

Updates are just flaky as the rest of the software on those TVs. They did screw up updates badly in past. Will be interesting to see whether they have to pull the update again. Indeed embarrassing.

Re: 4 red leds blinking after latest update (KD55XE9005)

Robuk1234 — Thu, 24 May 2018 17:24:17 GMT

Yep, same here...now have to wait until tomorrow to get support

Re: 4 red leds blinking after latest update (KD55XE9005)

marcobremb — Thu, 24 May 2018 17:30:25 GMT

We are already 4 if we consider the German on Sony DE forum

Re: 4 red leds blinking after latest update (KD55XE9005)

marcobremb — Thu, 24 May 2018 17:32:17 GMT

Will let you know what they do when I will receive support

Re: 4 red leds blinking after latest update (KD55XE9005)

amalvas — Thu, 24 May 2018 18:01:56 GMT

I'll wait to see what will happen in next days hoping Sony retire the update.

Very sorry for all you 😞

Hope in a fast resolution for your device

Re: 4 red leds blinking after latest update (KD55XE9005)

Dazza1179 — Thu, 24 May 2018 18:36:09 GMT

I have a different model to you guys (KD-55XE8596) and yesterday’s update completely bricked my TV! All it would do afterwards was repeatedly flash the LED red 6 times. I managed to contact Sony last night and had contact from the local service centre this morning, who were going to send an engineer out.

Since then, someone from Sony UK contacted me late this afternoon (he sounded quite frantic). He said that my case had been escalated to him, and he informed me that I certainly wasn’t the only one with this issue and that they were sending a courier out this evening to collect my TV, and ship it back the them in Basingstoke so that they can investigate why it’s happening. He also said I should get a replacement tomorrow (not that I’ll be home to receive it).

TV was collected about 30mins ago, and that’s where I’m at.............

Re: 4 red leds blinking after latest update (KD55XE9005)

zer0ner0 — Thu, 24 May 2018 18:40:23 GMT

Just hoping that Sony Hellas (Greece) will demostrate the same support to my case tomorrow.

Re: 4 red leds blinking after latest update (KD55XE9005)

Hollowma — Thu, 24 May 2018 18:40:54 GMT

Hey everyone!

We came home this evening to find we have the flashing red light (x4) 😞

the update was completed late last night! This is a nightmare, we can’t call until tomorrow morning now. I hope for their sake it doesn’t last over the bank holiday!!

Re: 4 red leds blinking after latest update (KD55XE9005)

Robuk1234 — Thu, 24 May 2018 18:41:55 GMT

Do I know you??

Re: 4 red leds blinking after latest update (KD55XE9005)

marcobremb — Thu, 24 May 2018 18:47:51 GMT

WOW we are A LOT now.

I hope that since is clearly Sony's fault, they can repair or replace in 1-2 days our devices. This is really embarrassing for Sony

Re: 4 red leds blinking after latest update (KD55XE9005)

Dazza1179 — Thu, 24 May 2018 18:55:19 GMT

Mine was still under warranty, dunno where people who aren’t will stand!!! Clearly Sony have ***** up though!!!

Re: 4 red leds blinking after latest update (KD55XE9005)

marcobremb — Thu, 24 May 2018 18:57:51 GMT

I think, luckily, we all are under warranty