topic Re: Unable to redeem 4k movie in Android TV

Unable to redeem 4k movie

Kirksti — Sun, 01 Apr 2018 10:53:27 GMT

I have tried the suggestion on other posts to no avail.

Account synced from phone

Payment option verified

Account app options on for google movies

Why am i getting this message?

[Removed image as it includes personal details]

Re: Unable to redeem 4k movie

Sean_Mc — Sun, 01 Apr 2018 10:55:34 GMT

Hi Kirksti,

Welcome to the Sony Community.

I would suggest removing your account and then re-entering your account and payment details again.

It might also be worth checking that your firmware is up todate.

I've also removed the image as it includes your personal details.

Let me know if this resolves your issue.

Cheers,

Sean Mc

Re: Unable to redeem 4k movie

Kirksti — Mon, 02 Apr 2018 14:13:11 GMT

Thanks. Have tried your suggestions but to no avail. Can anyone help?

Re: Unable to redeem 4k movie

Pascale_F — Mon, 02 Apr 2018 19:11:48 GMT

Hi Kirksti,

I'm just passing your message on to the team to look into and will update this thread once we have more information on this.

Thanks,

Pascale_F

Re: Unable to redeem 4k movie

Kirksti — Mon, 02 Apr 2018 19:34:12 GMT

Thanks Pascale.

Re: Unable to redeem 4k movie

aston100 — Tue, 03 Apr 2018 23:35:05 GMT

Have you tried the Google play movies app via your android phone to see if the free movie offer was visible through that?

That worked for me when I had the problem.

Re: Unable to redeem 4k movie

Kirksti — Wed, 04 Apr 2018 11:54:12 GMT

Cheers Aston. Unfortunately the offer does not appear on my phone. Good
thought though

Re: Unable to redeem 4k movie

liammason — Tue, 10 Apr 2018 14:20:31 GMT

Try any of the movie apps like showbox, terrarium tv movie app, Netflix, amazon prime through using firestick which helps to use apps on Tv

Do you know if you follow my instructions there is no need of a subscription charges

Re: Unable to redeem 4k movie

Kirksti — Tue, 10 Apr 2018 17:37:18 GMT

Thanks for the response but im trying to get a free 4 lk movie that should
be included in the price of the tv.

I would say that Sony have not been helpful at all. After making initial
suggestions they kept wanting the same info over and over then stopped
replying to E mails. Very dissapointing.

Re: Unable to redeem 4k movie

aston100 — Tue, 10 Apr 2018 18:04:54 GMT

Can confirm Sony technical support are bad.

I got into an argument with them whether my @Googlemail.com email was a valid Google email domain.

They then proceeded to factory reset my TV for unknown reasons.

Re: Unable to redeem 4k movie

Kirksti — Tue, 10 Apr 2018 20:44:18 GMT

Agreed. Kept asking the same questions with no joined up approach and no
resolution. Very dissapointing service for such an expensive item.

Re: Unable to redeem 4k movie

Sean_Mc — Thu, 12 Apr 2018 15:18:01 GMT

Hi again Kirksti,

we would like to further recommend making sure your TV's firmware is up to date using a USB drive. You can find more details on this here.

Hope this helps!

Sean Mc

Re: Unable to redeem 4k movie

StoufferTheCat — Thu, 12 Apr 2018 15:37:53 GMT

It's a little worrying suggesting someone manually update their firmware to a version that is currently known to be causing problems with built-in apps such as Netflix and Prime Video.

Many a user over at AVforums who have manually updated has found those apps un-useable.

Re: Unable to redeem 4k movie

Kirksti — Thu, 12 Apr 2018 20:01:27 GMT

Yes it is up to date with the latest firmware i was sent. Please can only 1
person deal with and take responsibility for resolving this issue. Its very
tiring having to repeat myself over and over again to mumerous people who
do not know what the others have done.

Please look at my previous posts to get up to speed with the steps o have
taken so far.

I look forward to your prompt response

Re: Unable to redeem 4k movie

Kirksti — Thu, 12 Apr 2018 20:03:27 GMT

Thanks but info too late for me as ive installed it. No probs so far apart
from the one ive had since the start. Still wont let me rede move.