topic Re: Android KD55X8509C stuck at language select in Android TV

Android KD55X8509C stuck at language select

BearFowler — Fri, 15 Apr 2016 20:32:08 GMT

Hi,

Im in need of some help. After trying to reset my KD55X8509C the tv is now stuck in a loop at the language / network selection screen.

Is there any solution for this? Any way to factory reset the TV from this point?

If tried to reset the tv following some information on this site by pressing the up arrow after turning the tv on but it does not appear to do anything,I think the procedure is only applicable to 2014 TVs. Can anyone confirm this?

Any help would be appreciated

Thanks

Michael

Re: Android KD55X8509C stuck at language select

Anonymous — Fri, 15 Apr 2016 20:52:20 GMT

Hi there

Im going to send you a private message with some instructions. These instructions are not technically for your problem, but it 'may' work.

Idea is to boot the tv to recovery, then reboot again. Who knows, but think its worth a try.

Cheers

Re: Android KD55X8509C stuck at language select

BearFowler — Fri, 15 Apr 2016 21:23:09 GMT

Hi Quinnicus,

Thanks for the reply. It carried out the process shown in the images but did not seem to fix the issue. Any further suggestions would be greatly appreciated.

Thanks

Michael

Re: Android KD55X8509C stuck at language select

Anonymous — Fri, 15 Apr 2016 22:13:22 GMT

Hi there

Unfortunately i dont have a clue on this. I have heard that switching it completely off from the power for a couple of hours can help on certain issues.

Unless someone else has any ideas, or it magically resolves itself over the weekend, all i can really do is escalate this to Sony for them to contact you back. If you can reply back on say Sunday sometime, if it still doesnt work, I will escalate it.

But try powering it off completely over night anyhow.

Cheers

Re: Android KD55X8509C stuck at language select

BearFowler — Sat, 16 Apr 2016 07:21:41 GMT

Morning,

Tried again after having the TV switched off overnight, same results.

I now have a very nice expensive picture frame on my wall.

Michael

Re: Android KD55X8509C stuck at language select

MiCal1967 — Sat, 16 Apr 2016 11:12:38 GMT

Hi there

Did you try TV's back panel buttons?

Try removing batteries from both Remote Control and Touchpad Remote and give a try again. Remove everything USB from ports. Remove all HDMI's or SCART or VGA.

You can also try a method of re-installing Firmware. It might work for you even if most people cannot apply.

Do the procedure that didievilempire applied after a help from a brazilian forum:

https://community.sony.gr/t5/televisions/sony-kdl-w755-software-an-fw-crash-error-2123/td-p/2070498/highlight/true/page/6

Do format a USB flash as FAT32 copy latest firmware pkg inside root and add a second copy of this pkg also inside root and rename this to upgrade_loader.pkg

Then unplug tv from mains wait a few minutes, insert your USB and plug TV again to mains.

Do not get disappointed if it doesn't start with first try. Try all USB ports and if possible try different USB flash or even a usb HDD formatted as FAT32. I would advise you to use the oldest flash or HDD you can find.

If it doesn't work there is also another similar name for the second .pkg file but I don't remember. Maybe Quinnicus or someone else knows better. I think that upgrade_loader.pkg name is used for Philips Android TV's and I don't know if it works for us.

Re: Android KD55X8509C stuck at language select

BearFowler — Sat, 16 Apr 2016 12:38:19 GMT

Hi,

Thanks for the suggestion. I tried this last night. It goes though the process of applying the update but still the same.

This what is actually happening to the TV https://www.youtube.com/watch?v=zf9JFNk_ju0

its not my video but is the exact issue.

Thanks

Michael

Re: Android KD55X8509C stuck at language select

MiCal1967 — Sat, 16 Apr 2016 13:10:43 GMT

Ok i found the other name. It is upgrade_uploader.pkg and it is here:

https://community.sony.ie/t5/televisions/2015-bravia-android-tv-issues/td-p/1949079/page/407

There is also another trick to possibly force upgrade.

Unplug mains during the beggining of three startups.

Or call Sony and ask for recovery pkg for your TV model. This small and about 100mbytes

Unfortunately everything is very difficult if your TV was not previously into Developers Mode.

Re: Android KD55X8509C stuck at language select

BearFowler — Sat, 16 Apr 2016 16:15:23 GMT

Hi,

Still no joy 😞

why arent Sony open on weekends!??

Re: Android KD55X8509C stuck at language select

MiCal1967 — Sun, 17 Apr 2016 08:58:11 GMT

If behaviour in Youtube video is exactly the same with yours TV, I do not understand the Connecting to Google indication. I do not remember this during my setup.

Turn OFF your Router Modem if previously wireless connected or remove ethernet cable if previously Wired connected and do not enable Location permission to see what happens.

If have an issue on my TV if Location is Enabled.

If not successful let TV connected to Network and internet but previously try to change DNS inside your router setup and replace AUTO with manual entry of Google's Public DNS. Do this temporaly until you manage to bypass problem. It's a little difficult and risky and if you don't know how to, please ask someone ho knows.

I have a suspicion that many problems are DNS Security related after latest April 12 Firmware.

Re: Android KD55X8509C stuck at language select

BearFowler — Sun, 17 Apr 2016 09:11:29 GMT

Morning,

My DNS is already set as 8.8.8.8.and 8.8.4.4.

Tried starting the TV with and without network connectivity. Enable / disable network location.

All with the same results TV is stuck in this loop at language selection.

I remeber enabling developer settings on the TV but not ADB, I thought, im not going to attempt to root my TV so why would I need ADB!! If only i could see into the future.

If I could get into the bootloader im sure clearing the user data etc would fix the issue. Theres got to be some sort of button combination to get the tv to boot into bootloader.

Or if Sony have an update package that wipes user data. I'll just have to wait until Monday to see if I can speak to someone at Sony customer care.

Michael

Re: Android KD55X8509C stuck at language select

MiCal1967 — Sun, 17 Apr 2016 09:35:28 GMT

Goodmorning,

This was what I was going to suggest next but you mentioned first.

If you can see your TV in Network and check if even ADB not enabled this can accept ADB commands!!

I hope you solve this tomorrow.

Have a nice day

Mike

Re: Android KD55X8509C stuck at language select

BearFowler — Sun, 17 Apr 2016 09:40:54 GMT

Hi Mike,

Yes the TV is on the network, I can even cast a video from my laptop to the TV!!

Using adb connect "tv-ip" does not connect.

Very frustrating!

Hopefully I can get some help from Sony tomorrow.

Thanks to both of you for the suggestions

Michael

Re: Android KD55X8509C stuck at language select

Anonymous — Sun, 17 Apr 2016 16:50:17 GMT

Hi there

Just to let you know, i have escalated your problem to Sony support for them to look at.

For some reason, im sure ive heard similar on this forum before - but cannot find the post 😞 however i think it was resolved by replacing the mainboard in the tv itself.

Anyway, lets see what Sony says.

Cheers

Re: Android KD55X8509C stuck at language select

BearFowler — Sun, 17 Apr 2016 16:55:52 GMT

Excellent!

Thanks for that. Do you know what sort of time scale for them getting back to me?

Thanks

Michael

Re: Android KD55X8509C stuck at language select

Anonymous — Sun, 17 Apr 2016 17:19:20 GMT

Excluding the weekend - its a day or two at the most. if i hear nothing by early to mid afternoon tomorrow - ill bump the escalation

Re: Android KD55X8509C stuck at language select

BearFowler — Sun, 17 Apr 2016 17:22:08 GMT

Thanks Quinnicus,

Appreciate your help.

Michael

Re: Android KD55X8509C stuck at language select

BearFowler — Mon, 18 Apr 2016 13:15:05 GMT

Hi,

I had an email from Sony this morning asking for contact details and a convenient time for them to call. I suggested anytime from 15.30 any day this week.

So at 14:00 I've a missed call from Sony and they'll try calling back tomorrow.

That's not going to be much help if I'm at work as I am everyday until 15:30!

Would I be speaking to anyone e different if I call Sony myself?

Michael

Re: Android KD55X8509C stuck at language select

Anonymous — Mon, 18 Apr 2016 14:02:45 GMT

Hi there

Ill add those details to the escalation (i.e. after 15:30)

Cheers

Re: Android KD55X8509C stuck at language select

BearFowler — Tue, 19 Apr 2016 16:17:24 GMT

Update

Tech support contacted me again yesterday.

Had me switch the TV off and on again with all network connections off. Surprisingly the issues was still there. A local TV repair company has now been in touch and will be on-site on Friday to see if they can repair the TV. Im guessing parts will need to ordered.

Michael