topic Re: Bravia X93C Constant Reboot - Not getting past Android Logo in Android TV

Bravia X93C Constant Reboot - Not getting past Android Logo

turnerkid — Tue, 13 Feb 2018 19:24:53 GMT

Came home tonight to hear from the family that our beloved KD-55X9305C is stuck on restarting - and won't even get past the Android TV logo on start up. It flickers on, animates a little bit, then the TV turns off again, and it keeps looping like that.

I do not know if a firmware update was too blame or hardware fault.

I've tried the Factory Reset (https://us.en.kb.sony.com/app/answers/detail/a_id/76112) and got the green LED, but then nothing happens after that - just turns off again, and goes to white.

Any ideas?!

Re: Bravia X93C Constant Reboot - Not getting past Android Logo

Sean_Mc — Wed, 14 Feb 2018 15:12:29 GMT

Hi turnerkid,

Welcome to the Sony Community.

I'd recommend getting in touch with Support here for advice.

Thanks,

Sean Mc

Re: Bravia X93C Constant Reboot - Not getting past Android Logo

Slkmaniac — Wed, 14 Feb 2018 23:26:01 GMT

I just had the exact same problem with my 2 year old KD55x8509. A man from John Lewis took it away on Monday and they told me today that it needs a new motherboard. Hopefully it'll be OK when I get it back but I think I'll take his advice and get a Panasonic next time.

Re: Bravia X93C Constant Reboot - Not getting past Android Logo

turnerkid — Thu, 15 Feb 2018 07:24:24 GMT

Thanks!

I got mine from John Lewis too.

Did John Lewis offer to replace it instead of taking it away to get fixed? Wondering how long the repair would take 😞

Re: Bravia X93C Constant Reboot - Not getting past Android Logo

Slkmaniac — Thu, 15 Feb 2018 10:55:39 GMT

No. The way it worked was they sent out a guy from a local TV repair company (their agent) to take my TV away and investigate the problem (it was actually pretty obvious but still). Then he had to tell John Lewis what the repair cost would be and they decide if the repair is economical or not. He now has that approval so has ordered a new motherboard from Sony and expects to have the part by the middle of next week (apparently Sony are not very quick) and the TV back to be within a day of that.

I'm quite happy with that arrangement as the new model doesn't do anything mine doesn't do anyway, so as long as I end up with a working TV I'll be happy. However, I think I'll just be waiting for the same thing to happen again as I really haven't got much confidence that it's going to make it to the end of the warranty without further issues.

Mark

Re: Bravia X93C Constant Reboot - Not getting past Android Logo

turnerkid — Thu, 15 Feb 2018 10:57:34 GMT

Thanks mate - appreciate you taking the time out for that reply.

I'll ping John Lewis now since Sony Support haven't contacted me yet.

Re: Bravia X93C Constant Reboot - Not getting past Android Logo

Slkmaniac — Thu, 15 Feb 2018 10:58:53 GMT

Yes you should - John Lewis have been very helpful at all times.

Re: Bravia X93C Constant Reboot - Not getting past Android Logo

turnerkid — Thu, 15 Feb 2018 11:26:06 GMT

Just spoke to John Lewis - so helpful! Amazing service. One of their subcontracted team coming out this Saturday morning to have a look, and if can't fix will take it away. JL guy also asked if I'd like a loan TV in the meantime. How good is that for customer service!