topic Re: Kd49x8005 Marshmallow black/shaded bar in Android TV

Kd49x8005 Marshmallow black/shaded bar

rjm1967 — Sun, 14 May 2017 07:41:47 GMT

Hi,

Since upgrading to marshmallow after it was re-release, I'm getting the black bar appear from time to time. It only occurs on playback from tv content (Netflix, YouTube, Kodi, etc), but not in menu functions, or hdmi sources. If I switch to an external source and back again it goes away. A reboot also gets rid of it. Doesn't happen all the time. I've had a week or so without it, but it's don't it three times this weekend. Any thoughts?

Re: Kd49x8005 Marshmallow black/shaded bar

Anonymous — Mon, 15 May 2017 23:14:40 GMT

Hi there

I have not seen this exact issue before. However I am wondering if this is related to this issue:

https://community.sony.co.uk/t5/android-tv/kd-55xd8599-problem-since-marshmallow-update/td-p/2309812

Very similar - but different problem as well. Whats your thoughts?

Cheers

Re: Kd49x8005 Marshmallow black/shaded bar

sct_nicolaus — Fri, 09 Jun 2017 07:47:22 GMT

I got the exact same issue on my x8305C. Did you find a way to get rid of the black bar?

Re: Kd49x8005 Marshmallow black/shaded bar

MiCal1967 — Sat, 10 Jun 2017 11:21:57 GMT

Does this bar coincide with the Volume bar?

Seems like this is the volume bar/box that does not fade out/refresh on this part of display.

Go to Home - Settings - Apps - System app find OSD Application and com.sony.dtv.osdplanevisibilitymanager and then try clearing data and cache from them. You shall lose volume bar by doing so. Then reboot the TV wait for about one minute and check again.

Re: Kd49x8005 Marshmallow black/shaded bar

rjm1967 — Tue, 20 Jun 2017 15:07:59 GMT

Thank you for the feedback, but I don't think so. I don't see that issue, just the shaded box.

Re: Kd49x8005 Marshmallow black/shaded bar

rjm1967 — Tue, 20 Jun 2017 15:09:20 GMT

It didn't do it for ages, but over the last week or two it has started again. I guess I shall have to talk to Sony support about it if the suggestion in the next post doesn't help. Thanks

Re: Kd49x8005 Marshmallow black/shaded bar

rjm1967 — Tue, 20 Jun 2017 15:10:52 GMT

Worth a try. It doesn't appear to be the volume control as they only slightly overlap, but as they moved the postion of it in the upgrade then your suggestion is worth trying. I will report back. Thanks.

Re: Kd49x8005 Marshmallow black/shaded bar

banqsie — Thu, 22 Jun 2017 09:07:23 GMT

I have the same issue on my KD-43X8305C but so far I have only noticed it when using BBC iPlayer. It doesnt appear in Youtube or TV Player app, or system menus & home screen

Android 6.0.1

Re: Kd49x8005 Marshmallow black/shaded bar

rjm1967 — Thu, 22 Jun 2017 09:35:24 GMT

Interesting. Once it happens to me, it also happens in You tube, not sure about iplayer, but does appear to be specific to playback as menu system is fine.

Re: Kd49x8005 Marshmallow black/shaded bar

moraldisorder — Thu, 22 Jun 2017 19:16:14 GMT

I have this problem too. I have to reboot the TV every time I want to watch iPlayer. It doesn't seem to affect anything but iPlayer. Netflix and Prime are always fine.

Re: Kd49x8005 Marshmallow black/shaded bar

rjm1967 — Mon, 10 Jul 2017 15:58:10 GMT

I tried your suggestion, but the problem came back after a couple of days. Guess that I will have to log a call with them.

Thanks.

Re: Kd49x8005 Marshmallow black/shaded bar

Anonymous — Mon, 10 Jul 2017 22:25:10 GMT

Hi @rjm1967

Would you prefer that I escalate this thread to Sony Support instead of you calling them, as it has information that is hard to explain over a phonecall in my opinion. Let me know anyhow.

Cheers

Re: Kd49x8005 Marshmallow black/shaded bar

MiCal1967 — Tue, 11 Jul 2017 08:18:14 GMT

Hi @rjm1967

Did you update to v.3885 latest firmware?

Perform a factory reset and then install the new one.

Seems that your issue is a problem of close/refresh for the volume BOX.

Re: Kd49x8005 Marshmallow black/shaded bar

Anonymous — Sat, 12 Aug 2017 11:27:22 GMT

Adding link to this thread:

https://community.sony.co.uk/t5/android-tv/black-stripe-at-the-bottom-of-the-screen/m-p/2362741

Re: Kd49x8005 Marshmallow black/shaded bar

rjm1967 — Tue, 15 Aug 2017 08:12:02 GMT

TV was updated to the latest firmware, but problem still occurs, and a reboot does clear it for a while. Must contact Sony directly.

Re: Kd49x8005 Marshmallow black/shaded bar

federal12 — Mon, 18 Sep 2017 14:24:06 GMT

Same issue here - only appears when streaming content, menus and external inputs fine. Appears on Netflix and Amazon (not tried other sources). To be honest whoever thought of running a TV on Android needs shooting.

Re: Kd49x8005 Marshmallow black/shaded bar

fitness4thought82 — Wed, 11 Oct 2017 13:41:02 GMT

I have this too and I have the exact same tv in the same size..

Re: Kd49x8005 Marshmallow black/shaded bar

CROFFEY — Thu, 21 Dec 2017 18:32:07 GMT

Hi,

Is there any solution to this problem yet? I have the same issue with a KD-49X8305C. Only does it on cast, netflix, kodi or anything streamed online. Its fine on the guide, homepage and normal TV.

Thanks

Re: Kd49x8005 Marshmallow black/shaded bar

fitness4thought82 — Thu, 21 Dec 2017 21:35:02 GMT

if it helps..ive noticed it only does it if you cast to the tv when the tv is not already on (from standby) ..if you are casting mske sure the tv is already switched on

Re: Kd49x8005 Marshmallow black/shaded bar

CROFFEY — Fri, 22 Dec 2017 08:49:02 GMT

Thanks for the advice. I've tried different things and at the moment it's
not doing it all. What I've now noticed is that it's random. I can't
exactly put my finger on why and when it will do it.