Kd55xd8599 screen Problem

Stuartp69 — Mon, 13 Nov 2017 12:57:25 GMT

hi all

I brought the tv in April after a 3 months it developed a dead pixel about 3” from the center of the screen and the surrounding pixels seem dull. phoned Sony support in July only to be told ( after emailing them some pictures of the screen) that this is considered normal and not a defect and basically that I’ve just got to live with the fact I’ve sent £1200 on a tv only to be irritated every time I watch it as the pixel is near the center it’s hard not to notice it . I’ve tried so hard to live with it and not to let it get to me but it’s so frustrating. Has anyone had the same issue and had it resolved . Or does anyone have any advice of what I can do to get it resolved .I expected so Much more from Sony and would have thought they would have repaired/ replaced it.

Re: Kd55xd8599 screen Problem

Owen_G — Mon, 13 Nov 2017 18:03:51 GMT

Hi Stuart,

We're going to pass your message over to our Customer Support team, and we'll be back in touch with a response for you as soon as possible.

Thanks,

Owen

Re: Kd55xd8599 screen Problem

Stuartp69 — Fri, 01 Dec 2017 18:32:41 GMT

Thanks for passing it over had my tv exchanged

A couple of days ago all good so far

thanks Owen_G 😀

topic Re: Kd55xd8599 screen Problem in Android TV

Kd55xd8599 screen Problem

Re: Kd55xd8599 screen Problem

Re: Kd55xd8599 screen Problem