topic Re: Sony Select app in wrong language in Android TV

Sony Select app in wrong language

Feroluce — Thu, 05 May 2016 16:08:18 GMT

I just got a Sony android tv.

All updates are current (two and a half hours if you're interested) but the Sony Select app is in the wrong language.

I'm not sure which language it is, Cyrillic alphabet though.

There is one Irish app, one UK app, a couple of German ones and some Asian ones.

Any ideas on how to fix this?

I'm only interested in the Sony Select app because it's the only way to add certain catch-up apps.

In case it's relevant, the subtitles keep turning on on all tv channels (yes, I've tried every option to turn them off).

Re: Sony Select app in wrong language

Anonymous — Sat, 07 May 2016 18:22:19 GMT

Hi there

Im not too sure on your issues, so im going to ask further questions.

What Country are you in?
Is the TV connected to your home network and you can access the internet?
Have you tried going to 'settings' > 'Language' and change it to the correct one?
Try turning off the TV. Then reboot your router. Then switch tv back on.

Cheers

Re: Sony Select app in wrong language

Feroluce — Sat, 07 May 2016 19:48:33 GMT

Hi,

I'm in Ireland.

TV is happily on home network (I've tried wireless and wired) and working fine.

The language is correct in settings and everything else works fine, it's just the Sony Select app.

I ran the 'initial setup' routine a couple of times.

The tv is brand new, so I had no issue doing a factory reset.

I've unplugged the tv a few times too. Just to see.

I have rebooted the router and even tried switching ethernet ports (like that would help).

I can use the apps inside the Sony Select app, but I can't exit them. This may very well be down to not being able to read the instructions though 😉

The third row of icons in the Sony Select app occasionally disappears (i assume it's the tv apps row as there's a couple of tv apps I recognise in it) but then randomly returns.

It's all a little odd.

Apologies for the overuse of the word 'apps'.

Re: Sony Select app in wrong language

Anonymous — Sat, 07 May 2016 19:53:38 GMT

Hi there

Thanks for the extra info. Are you able to take a photo and post it here by any chance. You certainly have an unsual problem

Cheers

Re: Sony Select app in wrong language

MiCal1967 — Sun, 08 May 2016 16:49:17 GMT

@Anonymous

I don't know if @Feroluce can solve this by temporaly enabling Settings for build-in apps, change setting for Sony Select and then disable Settings again.

What I don't know is, if there is an option for language change.

Feroluce can try re-install Sony Select app using ES File Explorer:

Firstly set the language you prefer
Open ES file explorer
Go to /Device - system - app
Scroll down to find SonySelect.apk
Select app and execute with Install option.
If a message says you cannot install go to Allow Uknown sources and select On
This will re-install and/or update your app(hope so!!!)

Re: Sony Select app in wrong language

Anonymous — Mon, 09 May 2016 22:44:08 GMT

It cant hurt to try though

Re: Sony Select app in wrong language

Feroluce — Fri, 13 May 2016 15:06:09 GMT

Reinstalling worked thanks.

Re: Sony Select app in wrong language

MiCal1967 — Fri, 13 May 2016 15:42:11 GMT

Happy about that !!!

Did you also try the rest of the wrong language apps?

Re: Sony Select app in wrong language

Feroluce — Mon, 06 Jun 2016 12:26:37 GMT

Just an update on this:

This fix is a daily requirement. It still defaults back to a random language (different ones) every day or so.

Re: Sony Select app in wrong language

Anonymous — Mon, 06 Jun 2016 13:41:28 GMT

Hmm.

I think your going to have to contact Sony Support on this one to be honest.

http://services.sony.co.uk/supportmvc/en/Contact/Email

Cheers

Re: Sony Select app in wrong language

MiCal1967 — Mon, 06 Jun 2016 22:19:33 GMT

Hi Feroluce

Sorry to hear this is not solved

Best solution is what Quinnicus said.

Or wait until next firmware release, maintain Location ON, check your ISP modem domain to be the default used from its services and perform the Firmware Update with the online option. Not USB option.

Firmware will be from scratch and possibly will solve your issue.

Can't think of someting else...