topic Re: KD55XE8505 - 6 Red Lights (1 day old) in Android TV

KD55XE8505 - 6 Red Lights (1 day old)

Kamatari — Fri, 08 Sep 2017 18:09:48 GMT

I literally just got my new Sony TV one day ago. It worked perfectly yesterday, and I played video games/chromecasted and so on. Today when I turned it on there was a message to update the software where it started it should take about 15 minutes. Instead it never turned on again after the first time it turned itself off. Now it only blinks 6 times in a row before a small break.

Does anyone have any ideas of what to do, or do I need it serviced?

Re: KD55XE8505 - 6 Red Lights (1 day old)

Pascale_F — Sat, 09 Sep 2017 10:54:51 GMT

Hi Kamatari,

Thanks for your message. We are looking into this and someone will get back to you shortly.

Best wishes,

Pascale_F

Re: KD55XE8505 - 6 Red Lights (1 day old)

Kamatari — Mon, 11 Sep 2017 15:52:55 GMT

Any news?

Re: KD55XE8505 - 6 Red Lights (1 day old)

cass_n — Mon, 25 Sep 2017 10:45:52 GMT

Hi @Kamatari,

It sounds like your TV needs a repair. If you haven't already, you can find out more details about this here: http://services.sony.co.uk/supportmvc/en/repair

Cheers,