topic Re: Not able to connect to with BBC iPlayer in Android TV

Not able to connect to with BBC iPlayer

AWJ0508 — Wed, 09 Aug 2017 21:53:14 GMT

I bought a KD-49XE9005 tv in July 2017. Initially, everything worked fine and I could, when needed, connect to BBC iPlayer and ITV, Channel 4 and Channel 5 internet/catch up services.

However, a week ago this no longer became possible. The apps are there but when I click on one of them after about ten seconds a message comes up saying "An error has occurred. Please try again later". When I click on the OK button I get thrown out of the app back to the home page

The fault can't be with my wi-fi because I can still stream Netflix and Amazon.

Does anyone have any idea of what is wrong and and how I can resolve it. Thanks.

Re: Not able to connect to with BBC iPlayer

Anonymous — Thu, 10 Aug 2017 23:27:28 GMT

Hi there

Interesting, see this thread:

https://community.sony.co.uk/t5/android-tv/bbc-iplayer-and-all4/m-p/2359690

Have you also tried a soft-reboot of the TV and maybe your router too?

Press and hold the power button on the remote control for more than 6 seconds and the TV will display a message that it will reboot.

Cheers

Re: Not able to connect to with BBC iPlayer

Sonjahtroll — Sun, 22 Oct 2017 17:17:25 GMT

I had exactly the same problem a soft reboot by holding down the power button on the remote solved it for me.

Re: Not able to connect to with BBC iPlayer

robertsmj — Thu, 07 Dec 2017 19:54:52 GMT

Do you have a BT homehub?

I found that amending the SmartSetup fixed the problem. It forces it onto a BT splashpage with welcome info, only it makes iPlayer/All4 bork.

http://www.expertreviews.co.uk/networks/1403054/bt-home-hub-5-settings-guide-how-to-make-it-faster-and-less-irritating