topic Re: Sony a1 picture disappears in Android TV

Sony a1 picture disappears

ivamilan — Thu, 13 Jul 2017 07:46:38 GMT

Every 3-4 minutes looking TV my picture disappears and only the sound is going on. On the right bottom of the screen the text Bravia appears. If I touch a button the picture reappears for a while, and again the same. It is not from the signal. Do you have any idea what to do?

Re: Sony a1 picture disappears

Anonymous — Thu, 13 Jul 2017 16:18:39 GMT

Hi there

Some possible causes

Cause 1:

I dont support you have set 'Demo mode' to ON by any chance? To check this: [HOME] > Settings > Retail Mode Settings > Demo Mode > OFF

Cause 2:

Daydream is set to activate after 5 minutes. To check this: [HOME] > Settings > Daydream > When to daydream Set this to 1 hour. Also set "When to sleep" as Never.

Other settings are for 1 hour and above - i.e. Eco power saving settings.

Cheers

Re: Sony a1 picture disappears

ivamilan — Fri, 14 Jul 2017 05:25:07 GMT

Thanks. But none of these, I checked

Re: Sony a1 picture disappears

MiCal1967 — Fri, 14 Jul 2017 07:43:52 GMT

Try first Settings-Srorage & reset-Internal storage-Cached data -> Clear cached data -> OK

Then reboot your TV.

If not solved, try Settings-Apps-System app find Backdrop, Basic Daydreams, Demo mode, Second Screen Setup, Second Screen Setup Auth Bridge, SencondDisplay, ShopSettings, Timers and Clear Data for each one of those.

Then reboot your TV.

This might work

Re: Sony a1 picture disappears

ivamilan — Fri, 14 Jul 2017 13:36:06 GMT

Thank you very much. The problem is solved.

Re: Sony a1 picture disappears

MiCal1967 — Fri, 14 Jul 2017 21:12:06 GMT

Hi there

You are welcome

I hope this solution is permanent. If not, then possibly next time a factory reset is necessary.

Cheers

Re: Sony a1 picture disappears

ivamilan — Fri, 14 Jul 2017 21:18:31 GMT

Thanks

Sincerely yours,
Acad. Prof. Ivan Milanov, MD,PhD,DSc