topic Re: 49XE8004 in Android TV

49XE8004

webby73 — Fri, 05 May 2017 09:26:20 GMT

Does anyone know why I'm not abe to register this TV on My Products? The 43 shows up, but not the 49.

Cheers.

Re: 49XE8004

Anonymous — Fri, 05 May 2017 12:47:17 GMT

Hi there

I see that the KD-49XE8005 is listed but no the XE8004 - I am going to escalate this thread to Sony Support for them to liase with whom-ever can add this product model to the list. Will get back to you when its done.

Cheers

Re: 49XE8004

webby73 — Fri, 05 May 2017 13:57:37 GMT

Hi Quinnicus,

That's greatly appreciated, thank you.

Re: 49XE8004

webby73 — Mon, 15 May 2017 10:01:51 GMT

Any updates on this? I'd like to register my new TV asap.

Re: 49XE8004

Anonymous — Mon, 15 May 2017 22:36:37 GMT

Hi there

I gave Sony Support a nudge on this today after checking to see if it had been resolved. Unfortunately it hasnt. I received the following message back though.

"I have escalated this to the appropriate department and they have advised that the issue has been registered. I am awaiting an update that is has been fixed, although I cannot verify this personally. An update will be sent if I get confirmation that the matter is resolved."

Thats as much as I know im afraid.

Cheers

Re: 49XE8004

webby73 — Tue, 16 May 2017 07:10:15 GMT

Thanks for the update Quinnicus, it's appreciated.

Cheers

Re: 49XE8004

Anonymous — Wed, 17 May 2017 18:10:07 GMT

Hi @webby73

I received info today that this has been done. I have checked to see if your model number has been added - it is.

Have fun

Cheers

Re: 49XE8004

webby73 — Thu, 18 May 2017 13:51:47 GMT

Cheers for your help @Anonymous, it's very appreciated.

Re: 49XE8004

webby73 — Fri, 19 May 2017 06:53:01 GMT

Slight problem, as you said the TV is now listed but I can't register it. It keeps coming up with this...

Re: 49XE8004

webby73 — Wed, 24 May 2017 07:20:51 GMT

Still can't register it.

Re: 49XE8004

Anonymous — Wed, 24 May 2017 21:19:29 GMT

Hi @webby73

Can you try again please, as I have just tried and its working for me.

Cheers

Re: 49XE8004

webby73 — Sat, 29 Jul 2017 17:57:10 GMT

All sorted now.

Thank you for help @Anonymous