topic Re: KDL-43W809C issue after Feb update in Android TV

KDL-43W809C issue after Feb update

MusicalChris — Sun, 07 Feb 2016 12:18:47 GMT

Hi Guys, just wondering if anyone else has had this issue, since latest firmware update feb 2016, we get no sound and remote unresponsive after being in standby for a while, have to reboot the tv to get it to work, have read other people with this and seems to be a common issue, have emailed Sony but was wondering if there is any fix?

Thanks again

Chris

Re: KDL-43W809C issue after Feb update

Anonymous — Sun, 07 Feb 2016 14:34:18 GMT

Hi there

As you are experiencing issues after a firmware update, it is advisable to do a factory reset. This can clear many random or weird 'gremlins'. See instructions: HERE

Cheers

Re: KDL-43W809C issue after Feb update

SonamMobbs — Mon, 08 Feb 2016 21:41:06 GMT

I have exactly the same TV & issue as you since the update. I can use my phone as a remote but it doesn't sort the sound issue out. Like you the only work around is to unplug the TV & plug it back in.

It's really not cool Sony!

I don't really fancy doing a factory reset as that means adjusting all the setting etc again. I guess this is the only way to sort it out.

Would love to hear what Sony have to say about this??

Re: KDL-43W809C issue after Feb update

Anonymous — Mon, 08 Feb 2016 21:47:18 GMT

Hi guys

The picture but no sound is now a confirmed issue which some people have reported.

See:

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2115635#M40764

Cheers

Re: KDL-43W809C issue after Feb update

SonamMobbs — Mon, 08 Feb 2016 21:52:50 GMT

Nice one thanks.

Also once the TV is turned back on all the buttons stop working on the remote including the power button. Meaning you can only control it via another device such as a phone or by unplugging the TV at the mains.

Really hope Sony fix this soon as it happens every single time the TV is turned on!

Re: KDL-43W809C issue after Feb update

Harrison11 — Tue, 09 Feb 2016 14:21:36 GMT

The same issue for me too.

TV unit = KDL50W765C.

It is very boring!

Re: KDL-43W809C issue after Feb update

MusicalChris — Tue, 09 Feb 2016 17:08:02 GMT

Hi Guys, it seems a factory reset does resolve the issue, have not had the issues come back since, but is a pain having to redo all settings

Chris

Re: KDL-43W809C issue after Feb update

SonamMobbs — Tue, 09 Feb 2016 22:24:17 GMT

Thanks. I think this is what I'll end up doing. Very annoyed with Sony as this shouldn't even be an issue!

Sent from my iPhone

Re: KDL-43W809C issue after Feb update

jamiehan2004 — Sun, 14 Feb 2016 10:10:01 GMT

Factory reset didn't work for me, done it twice now. Sony are currently investigating but not holding out much hope due to some of the community responses i have read.

Jamie

Re: KDL-43W809C issue after Feb update

SonamMobbs — Mon, 15 Feb 2016 15:49:14 GMT

I decided to bite the bullet & reset as suggested (losing all my settings / installed apps etc). Annoyingly this hasn't worked for me either! The TV did not have this issue before the update so guessing it's the update that's the issue. I didn't receive any prompt to update so guess the TV did an auto update during set up once I gave it my wireless info!? I might try again & skip the bit where it asks for an internet connection.

SONY

Really unhappy that I'm having to do all this! Since buying the TV I have had multiple issues including the TV turning on at random times to now having to unplug at the mains each time I want to use it!!

This is not what I was expecting from a brand new TV. I bought a SONY thinking I would be better off than a cheap brand but so far I'm really not impressed. Seriously considering requesting a refund & giving some honest reviews of this product / service

Re: KDL-43W809C issue after Feb update

SonamMobbs — Tue, 16 Feb 2016 18:04:42 GMT

Hi,

I just wanted to update you all & let you know that today all seems to be working correctly?! I did a factory reset the other day & still had the remote/no sound issue. Today I came home from work to find all is working. Very confusing.

I went into the settings to see if it had maybe done an update over night but not sure. It says there are no updates available which I assume means it did update unless Sony have taken down the Feb update due to issues?

Really not sure what fixed it & I guess that wont help those of you who still have the problem after the factory reset.

Re: KDL-43W809C issue after Feb update

st3v3_c — Thu, 18 Feb 2016 12:58:22 GMT

I had this problem. It also went away, but is now back.

What is going on?

Re: KDL-43W809C issue after Feb update

darius_kryszczuk — Sat, 20 Feb 2016 09:31:30 GMT

In my case this problem never went away. Even after two factory resets. Really tired of this plug-out and plug-in ritual every time I want to watch TV...

Re: KDL-43W809C issue after Feb update

SonamMobbs — Sat, 20 Feb 2016 15:17:53 GMT

Yes I spoke too soon! Back to unplugging it each time I want to use. Does anyone from Sony actually read these comments and if yes what's the plan? I also have a new Sony amp hooked up which randomly wants to switch on!

great job Sony. Guessing you don't use your own products at home or you would know how bad they are 😢

Re: KDL-43W809C issue after Feb update

schranzfrigyes69 — Sat, 20 Feb 2016 17:20:10 GMT

The mistakeless one registered onto HDD the uptake appears however it is not possible to play it back! This function is unusable.
HDD mistake cheque shows a unobjectionable state!

Re: KDL-43W809C issue after Feb update

st3v3_c — Thu, 25 Feb 2016 22:23:56 GMT

I have just phoned customer support and they said it should be fixed in the next update.

End of March.

Note: Edited by Quinnicus - removal of profanities

Re: KDL-43W809C issue after Feb update

SonamMobbs — Mon, 14 Mar 2016 21:49:09 GMT

I am currently running the latest update. I really hope this fixes it as I've been having to unplu my TV & then plug it back in for over a month now. Since it's being used nearly every day you can imagine how frustrating that is!

I will post again tomorrow to inform you if the update has worked

Re: KDL-43W809C issue after Feb update

st3v3_c — Mon, 14 Mar 2016 22:08:47 GMT

We had the update a couple of days ago ish, and it is still the same.

Re: KDL-43W809C issue after Feb update

SonamMobbs — Tue, 15 Mar 2016 19:23:52 GMT

The update has made no difference to the problem!

I'm so annoyed & really don't know what to do now!!!

Re: KDL-43W809C issue after Feb update

SonamMobbs — Tue, 15 Mar 2016 19:48:55 GMT

I have just wrote an email of complaint to Sony. I should imagine I will get a generic reply from them & be none the wiser as to when it'll be fixed. I will update you all as & when they do reply.

I would ask anyone with the same issue to also write an email to them to help push this issue to the front & hopeful push for a quick resolve as it's already been going on for over a month!