topic Re: 2015 Bravia Android TV google cast issue in Android TV

2015 Bravia Android TV google cast issue

simeon.mcgri — Thu, 15 Oct 2015 20:12:34 GMT

Google cast stoped working after latest software update. I tried to power reset and storage reset,but it didn't help.

The tv is connected to router via wire. My PC and sony z3 can't find google cast 😞

Anyone?

Re: 2015 Bravia Android TV google cast issue

windsurftom — Thu, 15 Oct 2015 20:13:46 GMT

just found my Mac OSX couldn't find my Bravia on google cast now too!

Re: 2015 Bravia Android TV google cast issue

Risc0n — Thu, 15 Oct 2015 20:47:47 GMT

Just noticed the same thing! Not working from my iPhone 6s

Re: 2015 Bravia Android TV google cast issue

Hit888 — Thu, 15 Oct 2015 22:52:18 GMT

Same problem here. Google cast used to work but will no longer work after the software update.

Multiple reboots and factory restores doesn't fix it.

Oh and I see multiple posters on the main tv fault thread has the same problem.

Poor show Sony!

Re: 2015 Bravia Android TV google cast issue

ODINtor — Thu, 15 Oct 2015 22:53:44 GMT

I have a Bravia 55 inch 8505c - google cast on all my iPad apps (i.e. HBO and YouTube) stopped working after the update. Hoping for a patch real soon!

Re: 2015 Bravia Android TV google cast issue

frogger38 — Fri, 16 Oct 2015 00:18:41 GMT

My GoogleCast has stopped working also, it did work after the update but when missing when I had to do a power reset. I have tried all the normal troubleshooting stuff inc full factory reset.

Sony please fix this because this update has broken more of the facilities.

Re: 2015 Bravia Android TV google cast issue

Eban65 — Fri, 16 Oct 2015 03:32:00 GMT

I'm sorry to say the same for me!

Re: 2015 Bravia Android TV google cast issue

Eban65 — Fri, 16 Oct 2015 04:14:49 GMT

Is there a way to contact Sony or do they check this forum? It must be more than us 4-5 people that have this problem now!?!

Re: 2015 Bravia Android TV google cast issue

frogger38 — Fri, 16 Oct 2015 05:04:54 GMT

@Eban65 I recommend that you raise a support request here http://services.sony.co.uk/support/en/contacts/email

You should then get an acknowledgement and a case number. Looking at other threads it's everyone that has tried to use GoogleCast, a lot more than 4-5. Mine did not show as a problem until I did a power reset by holding down the standby button for a few seconds. (I had to do this to resolve remote control issues)

If you get any info please post back here to help others, the more people that report it formally the quicker Sony will realise they have broken the feature, so that it can be fixed before the next update.

Re: 2015 Bravia Android TV google cast issue

Eban65 — Fri, 16 Oct 2015 08:41:48 GMT

Hi, this link go to the British support. I think I try to find a Scandinavian or Swedish support. But Thanks for the advice!

Re: 2015 Bravia Android TV google cast issue

psp888 — Fri, 16 Oct 2015 09:36:17 GMT

I also have the same issue, casting not working!

I use this all the time, so annoyed!

Re: 2015 Bravia Android TV google cast issue

frogger38 — Fri, 16 Oct 2015 10:03:00 GMT

Sorry @Eban65 your English is so good I thought you were in the UK

My Swedish is not good, but I think you need this link http://www.sony.se/support/sv/contact

Re: 2015 Bravia Android TV google cast issue

Anonymous — Fri, 16 Oct 2015 13:08:30 GMT

Hi all

In regards to 'cast' not working - this has been reported by various experts on these forums and Sony has confirmed this issue. Engineers in Japan and Europe are now working to find a solution.

Will keep you all updated once more information is known.

Cheers

Re: 2015 Bravia Android TV google cast issue

Anonymous — Fri, 16 Oct 2015 14:33:46 GMT

Hi all

As a small update - Sony is in contact with Google to resolve this, as it appears its a global issue and not just EU. Its only a matter of time now - which is being addressed with urgency.

Cheers

Re: 2015 Bravia Android TV google cast issue

Risc0n — Fri, 16 Oct 2015 15:10:59 GMT

@Quinnicus wrote:
Hi all

As a small update - Sony is in contact with Google to resolve this, as it appears its a global issue and not just EU. Its only a matter of time now - which is being addressed with urgency.

Cheers

This is much better communication from Sony after months of silence. I hope you keep this up and good to see it is being treated as a priority.

Re: 2015 Bravia Android TV google cast issue

Eban65 — Sat, 17 Oct 2015 07:59:58 GMT

Any news from Sony / Google? For me this is strange there is so litle information about the expected time to debug, fix and correct and expected time for us consumers to have an update.

Re: 2015 Bravia Android TV google cast issue

john.pringle — Sat, 17 Oct 2015 08:55:02 GMT

Me too not happy

Re: 2015 Bravia Android TV google cast issue

stolsso98 — Sat, 17 Oct 2015 09:59:05 GMT

@Eban65 wrote:
Any news from Sony / Google? For me this is strange there is so litle information about the expected time to debug, fix and correct and expected time for us consumers to have an update.

I totally agree. It seems like Sony do not test the opdates before they are sendt out - amasing...

Hope we get more information soon

Re: 2015 Bravia Android TV google cast issue

Anonymous — Sat, 17 Oct 2015 10:53:39 GMT

Hi all

Unfortunately many Sony staff do not work weekends, hence no updates until at least Monday.

Cheers

Re: 2015 Bravia Android TV google cast issue

Eban65 — Sat, 17 Oct 2015 15:52:11 GMT

I think it's not good enough to let the costumer wait.

There is something called overtime.

Ok it is like it is.

But still surprising a great global Japanese company do not see that the customer is the one paying the wages.

Unhappy customers do go elsewhere.

At least a timeframe when solved and a apologise for the inconvenience should be on place on the support web place.