75XD9405 Issues

Snaeem155 — Wed, 01 Mar 2017 14:53:40 GMT

Hi All,

Purchased the set in Dec and it was bought to replace a 4 day old 75XD8505 which had so many issues.

This set has from day 1 crashed, restarted randomly, juddered, blacked out, flickered and had artifacting.

Called Sony support - No help given other than try a factory reset and wait for 6.0 to come out.

Emailed CEO's team - Sent an engineer who investigated and said there is a main board issue and a possible screen issue, Sony told me to return the set and get my money back from the retailer.

The retailer doesnt have anymore of these sets left and if I get a refund I lose money as I traded in my old set as part of a promotion.

The set came with a 5 year Sony warranty which clearly isnt worth anything and after speaking to Citizens Advice and sending a letter to Sony HQ in Surrey nearly a month ago I am yet to hear a response.

Just wondering what the best way to deal with this is?

Re: 75XD9405 Issues

Anonymous — Wed, 01 Mar 2017 15:10:34 GMT

Hi there

I have escalated this to Sony support who should get back to you in a day or two. If I also hear back from them, I'll post back too.

Cheers

topic 75XD9405 Issues in Android TV

75XD9405 Issues

Re: 75XD9405 Issues