topic Re: 3D function on KD-55X8509C in Android TV

3D function on KD-55X8509C

nwa1200sd — Tue, 16 Feb 2016 11:34:05 GMT

Although it has worked previously the 3D function on my Sony KD-55X8509C no longer works. Using either the Action Menu or Settings:display the option to turn 3D on no longer functions, it is set to "off" and cannot be changed, 3D content cannot be played either from a USB or from 3D content on Youtube although both have worked previously. Is the issue linked to the recent software update or is there a fault with my TV?

Re: 3D function on KD-55X8509C

Anonymous — Tue, 16 Feb 2016 23:13:41 GMT

Hi there

I have just tested the 3D on my KDL-43W805C tv using a clip from YouTube (see pics below). The 3D option is in the Action menu and can be turned on. I can only suggest a factory reset. If that fails, can you provide more information. Such as which youtube clip? If its a 4K 3D demo, then this will not work.

Cheers

Re: 3D function on KD-55X8509C

nwa1200sd — Wed, 17 Feb 2016 15:26:14 GMT

Thanks for your reply. Yes I have tried a factory reset but still no 3D. The 3D clips from Youtube that used to play fine no longer do. Then 3D food fight did work very effectively in 3D previously:

https://www.youtube.com/watch?v=h52AN-xV1d8

Re: 3D function on KD-55X8509C

Anonymous — Wed, 17 Feb 2016 15:34:19 GMT

Thanks

Im going to report the issue to Sony, as you arnt the only one. Another thread is :

https://community.sony.co.uk/t5/televisions/unable-to-turn-on-3d-mode/td-p/211612

I have a feeling the issue is isolated to 4K model/s

Cheers

Re: 3D function on KD-55X8509C

nwa1200sd — Thu, 18 Feb 2016 10:55:56 GMT

Thanks. I've also been in touch with Sony Support, they were unable to solve the problem via a telephone diagnostics test and a factory reset. The issue has been "escalated"by Sony and I am now waiting for an engineer call out/repair.

Re: 3D function on KD-55X8509C

nwa1200sd — Fri, 26 Feb 2016 17:19:11 GMT

Just an update. The local designated Sony TV engineers came and had a look but couldn't do anything. They seemed to think it was a software update issue and that Sony might issue a patch. Engineers said they would report back to Sony and then get back to me. I have found that the 3D function does appear on the Action Menu drop down when playing 3D through the TV's Video app but doesn't appear in the drop down list when playing 3D through the VLC app. As a further development two pairs of 3D glasses that worked perfectly well previously will now not register.

Re: 3D function on KD-55X8509C

Anonymous — Fri, 26 Feb 2016 23:39:37 GMT

Hi there

Thanks for the update. I can confirm that this is on Sony's 'Todo' list.

Cheers

Re: 3D function on KD-55X8509C

nwa1200sd — Wed, 02 Mar 2016 10:42:13 GMT

Hi

Thanks for this.

As a further update, DBS, the Sony locally designated TV engineers have
told me that after their visit Sony has been in touch. DBS rang me with a
number of questions that Sony required answers to including:

- Are the batteries in the 3D glasses flat
- What sort of content was I trying to view
- Was there an obstacle between the TV and the glasses

Can't say that these sort of questions fill me with any confidence that
Sony are addressing the issue.

Regards

Re: 3D function on KD-55X8509C

Anonymous — Wed, 02 Mar 2016 13:20:28 GMT

Hi there

This is a classic case of the lack of communications between departments 😞

Cheers

Re: 3D function on KD-55X8509C

nwa1200sd — Wed, 09 Mar 2016 10:33:47 GMT

Latest text from DBS local Sony TV engineers, dated 8 March: "We are currently waiting technical information regarding your Sony KD-55X8509C 3D problem"

Re: 3D function on KD-55X8509C

Penpal1999 — Wed, 09 Mar 2016 19:07:15 GMT

I feel your pain...

I have posted this work-around on the Android TV Problems forum a week or so ago. Give it a try (if you can) and see if it helps.

I found a way to get 3D to work on most HDMI and Apps. Just download 'Sony TV SideView' app on your phone and link it to the TV. Then start your 3D film on the TV (yes even through Kodi). Using the SideView app, select the remote control screen and scroll down to the bottom. Select the 3D button, and the menu will show on the TV for you to select SBS or Over Under. Once selected the TV goes into 3D regardless.

If you don't have a Smart phone that you can load 'Sony TV SideView' on, then you can try getting hold of an old Sony remote that has the 3D button on it. That will work too.

So this tells me that Sony messed up the 3D function of these TVs, because they moved the 3D function to the Action Menu, but messed up the implementation so it does not show up most of the time (LOL).

Regards

Re: 3D function on KD-55X8509C

nwa1200sd — Sat, 12 Mar 2016 21:17:10 GMT

Thanks for your suggested solution I haven't tried it yet as after the latest firmware update from Sony the 3D worked. However it only worked for about five minutes of a 3D film I was watching via a USB. The 3D option was available via the Action Menu. It has now disappeared again regardless of trying to watch 3D via USB or YouTube. In addition, since the firmware update the Settings function does not work. I can go into Settings but for example when I select Display or Sound when in Settings it reverts to Settings; I am unable to access anything within Display or Sound etc.

Any thoughts?

Re: 3D function on KD-55X8509C

nwa1200sd — Sat, 12 Mar 2016 22:14:26 GMT

Thanks for this. I have downloaded the app as you suggested onto my Sony Xperia M4 Aqua, unfortunately the app doesn't work. When I select it on my phone it briefly opens and displays a menu but before I am able to select anythings the app closes.

NB see my other postings re the latest Sony firmware update for Bravia 4K TV and the problem with the Settings button and continued problem with the 3D function.

Re: 3D function on KD-55X8509C

nwa1200sd — Fri, 25 Mar 2016 15:40:15 GMT

Just a quick update on the 3D issue.

This now sometimes works but only when viewing 3D content on the "Video" app that was already installed on the TV. 3D still does not work via VLC, Plex, MX player etc.

On occasion to get the 3D function to work using the Video app the TV has to be unplugged from the mains first...not ideal.

Re: 3D function on KD-55X8509C

davidcf — Fri, 15 Jul 2016 16:02:25 GMT

Hi there,

If I press Home then scroll down to settings and press OK and Select Display I can then press on 3D settings.

If I do that 3D display is always off so I press OK then I get the SBS and OV choices.

If I select the SBS I can get the picture to now be in 3D but I cannot find a way to remove the overlay.

Is this the issue that Sony knows about.

Any button I press takes me out of the film screen completely. I am playing from a DVD.

Pressing the info button that is beside the white NETFLIX one is not registered by the TV the light does not flash. Every other key causes it to flash.

TV has latest firmware update.

Is there something else I should try.

Thanks

David Findlay.

Re: 3D function on KD-55X8509C

rooobb — Sat, 16 Jul 2016 11:24:04 GMT

@davidcf you are playing a 3D video from a DVD?!? maybe you mean a BD and in that case your TV should be able to recognize automatically that the BD player is running a 3D video: you should do nothing at all (if you selected the option to auto in 3d recognition setting of the TV)

Re: 3D function on KD-55X8509C

KiwiTom1989 — Thu, 16 Feb 2017 08:43:25 GMT

any updates form Sony yet?

Re: 3D function on KD-55X8509C

John_Keats — Thu, 16 Feb 2017 15:45:49 GMT

See following thread, it explains few issue

https://community.sony.co.uk/t5/android-tv/kodi-with-24p-and-3d-on-2015-android-tv/td-p/2292773