topic Where do we get developer support for Android TV App - Sony specific in Android TV

Where do we get developer support for Android TV App - Sony specific

stevellion — Tue, 31 Jan 2017 11:47:54 GMT

Hi there - there is an excellent Android App that links my Sony TV to tvheadend's presentation of Sat-IP channels which works very well apart from a couple of issues that seem to be Sony specific.

https://github.com/kiall/android-tvheadend/issues/92

https://github.com/kiall/android-tvheadend/issues/104

Is there someone in the community or at Sony that can offer any help with these?

@Anonymous ?

Re: Where do we get developer support for Android TV App - Sony specific

kiall.macinnes — Tue, 31 Jan 2017 12:25:15 GMT

Hey,

I'm the developer of that app, @stevellion let me know he had posted here

So - Sony Android TV seems have some bugs which other Android TV devices don't exhibit, e.g. this channel sorting issue, I've been trying to find a way to report issues to Sony without much luck so far!

Where and how is the correct way to reach out to Sony and report issues for Android TV? I can't seem to find anything 😞

Thanks!

Kiall

Re: Where do we get developer support for Android TV App - Sony specific

Anonymous — Tue, 31 Jan 2017 14:32:49 GMT

Hello both @kiall.macinnes @stevellion

At current there are a couple of lists of issues :

UK : HERE

Germany : HERE

Please note, these are not exhaustive lists - Issues are added to the lists where multiple people have complained on these forums. Sony is fully aware of the channel sorting issue - which is still an issue on the upcoming 'Marshmallow' update too.

So how to report issues. I guess there are two ways.

Contact Sony via their online contact form : HERE
You could post it on these forums, of which one of the 'experts' or official moderators can escalate it to Sony Support on your behalf.

Hope this helps

Edit - If its a specific issue (i.e. app dev issues), I would suggest the online contact form. If is a more general issue with the TVs (lip sync, tv channel sorting etc) - possibily post it on the forums - for others to also view/confirm etc.