topic Re: Feb 2016 Update - Android - Auto picture broken in Android TV

Feb 2016 Update - Android - Auto picture broken

Risc0n — Wed, 03 Feb 2016 20:55:00 GMT

Hi guys, I have been told I need more confirmations of this isssue. Essentially auto picture mode no longer works correctly and gets locked to last previous setting. I need some of you to test confirm so I can get submitted as an official bug with Sony.

Steps to reproduce:

Set picture mode to auto
Change to say blu ray or ps4
Picture mode will change to game / cinema.
Switch back to TV, mode still locked on game / cinema
Please confirm if seeing the issue below.

Re: Feb 2016 Update - Android - Auto picture broken

giorgosgs — Thu, 04 Feb 2016 12:14:17 GMT

Please try this method bellow and not from the action menu.

Connect to every input and use the sequence Menu>Settings>Display to make the desired adjustments.

For example select HDMI1 and then press Menu>Settings>Display then go to HDMI2 and so on.

Re: Feb 2016 Update - Android - Auto picture broken

Risc0n — Thu, 04 Feb 2016 12:48:01 GMT

@giorgosgs wrote:
Please try this method bellow and not from the action menu.

Connect to every input and use the sequence Menu>Settings>Display to make the desired adjustments.
For example select HDMI1 and then press Menu>Settings>Display then go to HDMI2 and so on.

I am connected to a Sony 1050 AV receiver so this is not a viable solution. Besides it worked before the update, pretty sure it is to do with the 3D pop up fix.

Re: Feb 2016 Update - Android - Auto picture broken

giorgosgs — Thu, 04 Feb 2016 14:00:13 GMT

Sorry I thought you was speaking for another device.

Re: Feb 2016 Update - Android - Auto picture broken

Subcalvin — Sun, 14 Feb 2016 17:26:56 GMT

I have the same issue. My TV is connected to a soundboard. After the update automatic picture setting is broken. It will always revert to game mode.

Re: Feb 2016 Update - Android - Auto picture broken

bulbs71179 — Tue, 16 Feb 2016 21:11:24 GMT

Hey guy's,

I've also got this issue.

I've got a sky HD box and ps4 connected to a ht-ct380 sound bar then the sound bar is connected to the TV via hdmi input 4 which is the ARC input.

Picture mode is set to cinema pro for sky HD and auto picture mode is set to auto/24p.

When the ps4 is switched on the picture mode automatically switches to game but when the ps4 is switched off and sky HD is then back in use the picture mode stays on game mode when it should switch back to cinema pro.

This was working ok before the latest firmware update.

Re: Feb 2016 Update - Android - Auto picture broken

Risc0n — Tue, 16 Feb 2016 22:07:33 GMT

Thanks for confirming guys!

@Anonymous Can this be reported as official bug now?

Re: Feb 2016 Update - Android - Auto picture broken

Anonymous — Tue, 16 Feb 2016 22:09:53 GMT

YES!

Sorry - should have done this a couple of days ago

Re: Feb 2016 Update - Android - Auto picture broken

Anonymous — Tue, 16 Feb 2016 22:24:14 GMT

Hi all

I have reported this issue to Sony and have added it to the current bugs snd issues thread

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2124011#M41102

Cheers

Re: Feb 2016 Update - Android - Auto picture broken

Risc0n — Fri, 19 Feb 2016 09:44:30 GMT

Anyone who has updated to the latest EU v3.317(PKG3.317EUB) has this resolved the issue for you?

Re: Feb 2016 Update - Android - Auto picture broken

Subcalvin — Fri, 19 Feb 2016 10:51:38 GMT

As far as i can tell the latest patch has resolved the issue.

Re: Feb 2016 Update - Android - Auto picture broken

Risc0n — Fri, 19 Feb 2016 21:35:46 GMT

@Subcalvin wrote:
As far as i can tell the latest patch has resolved the issue.

This sounds encouraging. How much testing have you done?

Re: Feb 2016 Update - Android - Auto picture broken

Subcalvin — Fri, 19 Feb 2016 21:43:31 GMT

Seems that the issue is not fully fixed. Had my pc hooked up to the same hdmi I use for my PS4, it automatically switched it to “graphics” (my menu is not in English) which it has always done. However, when I switched back to TV, it stayed at it.

I changed the picture to Home Cinema, and turned auto picture back on (since switching modes manually disables it) but in the menu it switched back to “graphics”. So it seems that it is not completely back to where it should be.

Re: Feb 2016 Update - Android - Auto picture broken

Risc0n — Fri, 19 Feb 2016 21:56:44 GMT

@Subcalvin wrote:
Seems that the issue is not fully fixed. Had my pc hooked up to the same hdmi I use for my PS4, it automatically switched it to “graphics” (my menu is not in English) which it has always done. However, when I switched back to TV, it stayed at it.
I changed the picture to Home Cinema, and turned auto picture back on (since switching modes manually disables it) but in the menu it switched back to “graphics”. So it seems that it is not completely back to where it should be.

Hmm, thanks for coming back. It seems that it is still broken and definently needs fixing. At least it has now been reported as an official bug.

Re: Feb 2016 Update - Android - Auto picture broken

giorgosgs — Mon, 29 Feb 2016 13:16:50 GMT

I also still have the issue. I have a very simple way to test it.

Every night I leave my TV on HDMI4 (where my mac is connected) and a browser window open in a blank page before I go to sleep.

I never shut down my computer only the TV screen from the remote.

Every morning I switch on the TV the setting of the picture which I have set (Cinema Home) is being reseted although its the active selection on screen. I have to go to Cinema Pro and then back to Cinema Home to get the correct settings on screen.

Because of the white background I left on screen before bed it is very easy to understand if the TV keep the setting or reset it.

Re: Feb 2016 Update - Android - Auto picture broken

Risc0n — Mon, 29 Feb 2016 21:29:51 GMT

@giorgosgs wrote:
I also still have the issue. I have a very simple way to test it.

Every night I leave my TV on HDMI4 (where my mac is connected) and a browser window open in a blank page before I go to sleep.

I never shut down my computer only the TV screen from the remote.

Every morning I switch on the TV the setting of the picture which I have set (Cinema Home) is being reseted although its the active selection on screen. I have to go to Cinema Pro and then back to Cinema Home to get the correct settings on screen.

Because of the white background I left on screen before bed it is very easy to understand if the TV keep the setting or reset it.

Is this on UK or EU firmware?

Re: Feb 2016 Update - Android - Auto picture broken

giorgosgs — Tue, 01 Mar 2016 08:32:01 GMT

it's a KDL-50W756C with EU firmware v3.317

Re: Feb 2016 Update - Android - Auto picture broken

Risc0n — Tue, 12 Apr 2016 18:27:09 GMT

Anyone know if latest firmware fixes?

Re: Feb 2016 Update - Android - Auto picture broken

Subcalvin — Tue, 12 Apr 2016 20:06:37 GMT

Not as far as I can tell. Watching TV still uses the setting for when it is connected to my laptop. Adjusting the picture to Home Cinema and then setting it to Auto reverts it to “Graphics” (PC setting)

Re: Feb 2016 Update - Android - Auto picture broken

Risc0n — Tue, 12 Apr 2016 20:30:59 GMT

@Subcalvin wrote:
Not as far as I can tell. Watching TV still uses the setting for when it is connected to my laptop. Adjusting the picture to Home Cinema and then setting it to Auto reverts it to “Graphics” (PC setting)

Yeah just updated and seeing same issue. Doing a factory reset like I do for every firmware update.