topic Re: Sound issues in Android TV

Sound issues

panchels — Mon, 02 Jan 2017 17:10:39 GMT

Hi I'm having sound distortion issues with ht-ct390 with [edited by moderator to remove email address]-55xd9305 please help it's really bugging me thanx

Re: Sound issues

Anonymous — Mon, 02 Jan 2017 21:37:03 GMT

Hi there

Can you please provide a little more information? Are you getting audio distortions from a specific app (i.e. Netflix) or when using bluetooth or even the analog in port? Or do you get it from all sources - including broadcast TV (i.e. Freeview etc).

Cheers

Re: Sound issues

panchels — Mon, 02 Jan 2017 22:38:05 GMT

hi its from all sources now it wont even ome on at all even though the
orange light is on this is very very frustrating

Re: Sound issues

Anonymous — Mon, 02 Jan 2017 23:03:35 GMT

Hi there

If there is no sound at all, try switching it all off completely - including the TV. Switch it off from the powerpoint on the wall for about two minutes. Then try again.

If that fails, I suggest a factory reset of the soundbar:

Can you also tell me how you have connected it to your TV? Are you using an optical cable or a HDMI cable. If using a HDMI cable, have a read through this page below and see if it helps:

https://community.sony.co.uk/t5/android-tv/hdmi-problems-troubleshooting-steps/td-p/2141941

Cheers

Re: Sound issues

panchels — Tue, 03 Jan 2017 01:17:57 GMT

thank u i will try that out im using hdmi i was using optical cable but have it plugged in to my ps pro even when that was plugged in it still had distortion thank u