topic Re: KD55S8505C Video App Issue in Android TV

KD55S8505C Video App Issue

AdKeyz — Tue, 02 Feb 2016 15:00:49 GMT

Hi,

The Video app on my Sony TV (KD55S8505C) always stretches the image to fullscreen and there seems to be no way of changing this.

Pressing the action menu reveals an option for either "Expand" or "Fit to screen" but neither of these options change anything.

Playing the video with any other app, VLC or MX Player for example, the video will play correctly, however this is not an acceptable solution as you cannot enable 3D Mode with these apps (which is just plain rediculous) so to watch a 3D file I am forced to use Sony's own Video app and suffer the stretching which makes everything look awful and out of proportion.

Is there any fix for this or is it a known issue that will be resolved in a softaware update?

Thanks,

Adam.

Re: KD55S8505C Video App Issue

Chrisg684 — Sun, 07 Feb 2016 22:40:52 GMT

I have an x9005c and this started happening only after the latest firmware upgrade for me. I guess I'll have to ring Sony support (again).

Re: KD55S8505C Video App Issue

AdKeyz — Sun, 14 Feb 2016 11:51:46 GMT

Hi Chris,

In a way i'm glad i'm not the only one experiancing this issue. I really hope Sony will sort this out in a software update soon as playing a video at its native aspect ratio is a fairly basic requirement for a video player!

Did you call Sony Support about this issue? I was pretty sure it only started happening after an update too, I was sure that it was working correctly when I first got the TV so i'm also glad im not losing my mind either!

Thanks,

Adam.

Re: KD55S8505C Video App Issue

Chrisg684 — Sat, 20 Feb 2016 09:46:53 GMT

Well they insisted that they sent someone to fix it. They have taken it away and I'm utterly unconvinced they will do anything that will fix it as it's clearly a software problem. I'm probably going to be insisting on a refund as this along with it turning itself on and off when it feels like it makes it pretty much impossible to use. i think the software feels unfinished and the updates seem to just break new things.

Re: KD55S8505C Video App Issue

RobbieRedDevil — Sat, 20 Feb 2016 20:08:35 GMT

I too have had the very same issue on my 55X8507/9c models. It started after the previous firmware update,and has affected certain YouTube videos. Sony tech support sent me a brand new set,even though I assured them that it wasn't a TV set issue,its simply a firmware issue,guess what, the new TV came with the older firmware installed,all worked flawlessly, that was until I updated to the current firmware version. The Video app image reverted to the full screen stretched screen aspect!! The latest I've been told by support is that a firmware release at the end of this month is planned,howeve iv'e been told since this does not include a fix to this most annoying,and quite frankly uncalled for issue,please test firmware before releasing SONY. 1 workaround,install Plex or similar on PC and the Sony Bravia, its not ideal as 3D doesnt work,but it works without format distortion. I was told that a fix has been developed last Friday,and is being released this coming week,however since speaking with other staff at Sony, this has now been denied,its only the hard drive recording function firmware patch, and PIP along with some other stuff to improve image quality. We will just have to wait my friends? Unacceptable SONY.

Re: KD55S8505C Video App Issue

Anonymous — Sat, 20 Feb 2016 19:49:01 GMT

Hi there

Sony is already aware of this issue and is investigating a fix for it. I will also add it to the list of kniwn bugs and issues too.

Cheers

Re: KD55S8505C Video App Issue

jonembho1 — Mon, 14 Mar 2016 14:31:22 GMT

Thank you to all who have reported this as a problem and to Adam for starting this post. I was happy to find this post because I could not get this f***ing thing to work in the video app. Thought I was the only one...... so frustrating! Hope Sony get it fixed asap. Using VLC is not the same (no 3D)

Kind regards

Jone

Re: KD55S8505C Video App Issue

AdKeyz — Mon, 14 Mar 2016 14:58:20 GMT

Still remains an issue with the latest software update too. Whats really annoying is that it used to work fine so why cant we just have the old version of the app back!

This can be done really easily as the Video app can be updated with the Play Store so a full software update is not needed!

Sony are you listening? Please either fix the app or allow 3D mode with other apps like VLC!

Re: KD55S8505C Video App Issue

RobbieRedDevil — Tue, 15 Mar 2016 18:22:43 GMT

Hello,

Thankyou for your post to this annoying fault to the aspect ratio stretching using the Video app. I am no further along with a fix being issued after 3 months! I have been told it was my video files on my PC, I've had 2 new sets due to different issues, and they both had the old firmware,and all worked well. t I was informed that a new firmware would fix it in March,however I new different, and that the new updated firmware was only to add PIP & HDD recording.

Some Sony support staff are quite rude,they never get back within the 48hr period they state that they will,they also veer to the point it's my set up of my media files and there file format's,and I have been in the I.T business for over 24 years.

It's a simple fix an android app development team could fix easily,so why can't Sony?

UPDATE: After being on the phone today with Mohammed who was very helpful,he took control remotely of the set,he tried various settings to alter the screen display format ( something I had already tried previous) he was amazed that the options were not highlighted, Mohammed asked if I had anything still connected to the TV, such as Pioneer receiver etc,which was no. So a new set is being sent due to another screen banding issue which has occurred on this particular TV. Mohammed had the very same set available to him,and he could change aspect ratio in standard settings,which is weird, so he has also escalated again to higher tech support dev. Should my 4th x8507 set arrive with the working old firmware I'll be sure not to update at all. Mohammed believed it was not a firmware issue,myself,I'm certain it is,as the issue only occurred after an update as others in this thread have stated too,are we all wrong??

Sent from my Nexus 6P device

Re: KD55S8505C Video App Issue

doomer87 — Sun, 03 Apr 2016 10:52:39 GMT

Is there any news regarding this bug?

Re: KD55S8505/7/9C Video App Issue

RobbieRedDevil — Sat, 16 Apr 2016 08:30:42 GMT

Unfortunately nothing. It's been escalated, and escalated. I've worked out the working version of Android Video App is : V:1.0.A.4.4 and the current faulty stretched aspect ratio is : V 1.0.A.5.16. Sony,please restore this working version in a simple firmware update,issue solved. And just to prove its absolutely nothing to to do with my media set up,I have attached 2 identical paused images from the film "Chappie"®™. The correct formatted 16:9 version is using Plex app from playstore, and the stretched using the Video app, I really do hope Sony start to listen,and give us the working update in a simple app OTA update. UPDATE: I was contacted today 12/⁴/16 by Sony support team, they informed me that there is a new update which may or may not fix my issue,if it did not fix it, the development team are aware and working hard on a fix. I installed the new update, it took around half an hour,so a failrly hefty one, i'm not sure what is was for or did as there's no visible change to TV menu,image etc? but it certainly hasn't fixed our Video app issues,still stretched I'm afraid to say. No information is available on support website in regards to the latest update,if anyone knows what it was for,please drop me a line/post. I really Cant believe technical department couldnt drop in the old video app in this recent firmware update, taking over 4 months now! Ive even supplied you with the working app version,a simple fix. Thank's for post Leebo, Unfortunately the menu is greyed out after pressing action menu on my KD55X8507/9 sets, so unfortunately, that wont fix it, tried already the first time,it only started after a November update.Fact.

:smileyhi::smileyshocked:

Re: KD55S8505C Video App Issue

TWLeebo — Tue, 12 Apr 2016 19:22:57 GMT

I've only just seen this thread, I have a workaround until the bug is fixed.

Start playing the film and then press Action Menu, go to the video section and select "Information", then press back. The film should now play in the correct ratio, I've got a KD-43X8305C and it works on that.

Good luck!

Re: KD55S8505C Video App Issue

doomer87 — Tue, 12 Apr 2016 20:30:19 GMT

Hello @TWLeebo, unluckily when playing videos which reside on network paths the "Information" menu entry is not present. Your workaround confirms that there is nothing new to implement, there is only the need for a stupid bugfix. But, despite the little work requested, Sony is ignoring us from months

Re: KD55S8505C Video App Issue

TWLeebo — Wed, 13 Apr 2016 09:03:25 GMT

@doomer87, ah, I'm playing via USB rather than over a network. Well, hopefully, as the workaround works for me, the bug fix won't be too far away :smileywink::smileythumbsup:

Re: KD55S8505C Video App Issue

AdKeyz — Wed, 13 Apr 2016 22:03:16 GMT

I had an update on my TV today and still no luck with this issue! Seriously Sony, how hard is it?

Re: KD55S8505C Video App Issue

TWLeebo — Fri, 15 Apr 2016 10:25:48 GMT

@RobbieRedDevil, that's weird, the video problem started for me after the Feb update, not the November one, but I suppose, that's quite normal for this range of TVs! Let's hope the next update fixes it.

Re: KD55S8505C Video App Issue

Anonymous — Fri, 15 Apr 2016 12:31:38 GMT

Hi all

Are some of you able to do a little quick testing. Any chance someone can test using Serviio ?

Files:

https://www.dropbox.com/s/haxizf82vy1qqqe/AspectRatioTestFiles.rar?dl=0

Please let me know the following:

What DLNA server (software/hardware) are you using?
Was the aspect ratio correct or not?
Are there options to change screen settings in action menu (i.e. expand, fit to screen).
What model TV ? (information i have is that its only effecting 4k models, even though software versions are identical)

Cheers

Re: KD55S8505C Video App Issue

RobbieRedDevil — Fri, 15 Apr 2016 15:36:29 GMT

Hello,

I have tested all 3 files using SERVIIO media server,through the Video app only.

1. 1920x1080 results are no options are visible after selecting the action followed by settings option, it takes me straight to the General screen which displays show last played video category.

2. 1920x800 results display the EXPAND option this time, however no aspect ratio changes once pressed,"FIT" is displayed,however switching to and fro alters nothing,aspect ratio stays stretched.

3. 720x576 results displays the very same as option 2 above.

hope this has clarified your testing in some way?

MODEL TV USED: KD55X507C and 55X509C - Fault is on both sets.

PC hardware: Apple Imac 2016 i7,i5 Samsung X900Ultrabook 8GB DDR (Windows 7) & a Windows i5 home build Windows 10 32gb ram PC. This issue occurs using all 3 machines using any media server running through the TV's Video app. If I use any other media player which ive downloaded from the Playstore onto the Sony 4K sets, aspect ratio is perferctly correct, it only ever occurs using on board "Video" app.

Kindest regards,

Robbie.

Re: KD55S8505C Video App Issue

rooobb — Fri, 15 Apr 2016 15:39:01 GMT

In Italy, some users that claim the very same problem wrote that after selecting from Action menu FIT nothing happens but if you press again Action Menu and press now Info you get the right ratio.... may you try?

Re: KD55S8505C Video App Issue

RobbieRedDevil — Fri, 15 Apr 2016 16:03:34 GMT

Hello, and thanks for the post,

I have tried what you have suggested:

In Italy, some users that claim the very same problem wrote that after selecting from Action menu FIT nothing happens but if you press again Action Menu and press now Info you get the right ratio.... may you try?

Unfortunately my issues with stretched aspect ratios remain, appreciate your effort though.