topic Re: TV KDL50W755C (android) in Android TV

TV KDL50W755C (android)

majco0908 — Tue, 29 Nov 2016 22:12:37 GMT

Hi all, has anybody problem with USB, tv is not showing usb external hdd 1tb and more, any advice? I also format this usb to FAT32 but it did not help, btw i was trying all usb ports in TV but they did not work, any advice please?

Re: TV KDL50W755C (android)

Anonymous — Wed, 30 Nov 2016 20:40:52 GMT

Hi there

I have no problems with USB ports or drives. Sony does not guarantee that all external drives are compatible. What HDD do you have?

Cheers

Re: TV KDL50W755C (android)

majco0908 — Wed, 30 Nov 2016 20:47:56 GMT

Hi i have WD elements 1tb, but strange is that if i want use this hdd for recording is working...

Re: TV KDL50W755C (android)

Anonymous — Wed, 30 Nov 2016 21:00:51 GMT

Hi there

This is the crucial bit "if i want use this hdd for recording is working"

In order for you to use HDD recording the HDD must be 'registered' to the TV. This then encrypts the HDD. You cannot use the HDD for recording AND storing of other content. For HDD Recording, the HDD must be dedicated to the TV for its sole purpose of recording.

If you no longer wish to use the HDD Recording functionality, you will need to 'de-register' the HDD in the settings.

Cheers

Re: TV KDL50W755C (android)

majco0908 — Wed, 30 Nov 2016 21:37:54 GMT

Quinnicus i know about registered and then de-register if i want to use it like normal hdd...first time if i bought hdd i used it like normal ext hdd, but was not working then i tried to record with this hdd and worked so hdd in first time was not working (before register)....maybe is really problem that sony dont support this kind of hdd because usb 64gb is working in any usb conector...

Re: TV KDL50W755C (android)

Anonymous — Wed, 30 Nov 2016 22:08:01 GMT

If you have had no problems with the 64GB USB and as you are experiencing lots of issues with the WD 1TB, then its probably a compatibility issue.

Can I ask for the exact model number of the WD Elements 1TB, as I am sure it would be helpful for others too.

Cheers

Re: TV KDL50W755C (android)

MiCal1967 — Wed, 30 Nov 2016 22:23:30 GMT

Are you using an USB3.0 blue extension cable? Most of them are problematic. I have two of them and they are both faulty.

Disks, also an WD elements 1 TB, some times are not recognized, registered or NTFS. Must connect straight to Port.

Re: TV KDL50W755C (android)

majco0908 — Thu, 01 Dec 2016 07:14:46 GMT

Exact model number is:S/N:WXS1EA5DP67A, P/N:WDBUZG0010BBK-0B

Please can you advice any 1tb hdd which you are sure will work please? Thank you

Re: TV KDL50W755C (android)

majco0908 — Thu, 01 Dec 2016 07:18:09 GMT

Hi MiCal1967 yes there was USB 3.0 Blue Cabel Which is compatible with USB 2.0, i formatted disk to NTFS, also to FAT32 also the exFAT, do you thing if i will change "blue" can work it?

Re: TV KDL50W755C (android)

MiCal1967 — Thu, 01 Dec 2016 11:41:07 GMT

What I can tell is :

WD Passport WDBBEP0010BSL-01 1TB is OK and hardware is the same with Elements(I think the difference is software provided).
Toshiba HD TB110EK3BA 1TB is OK.
USB3.0 ICY BOX IB-IC603a-U3 with an old Hitachi HTS542516K9SA00 160GB is OK.

All blue cables are USB3.0 and compatible to USB2.0 but USB3.0 is(or was) badly supported by chipset manufacturers and cables or ports manufacturers. The port and cable manufacturers produced ports and cables that DID NOT FIT exactly each other causing many problems. Try one or more old USB2.0 extension cables with your disk. One possibility is your problem to be a contacts issue.

One disk I had issue in the past was an ADATA HD650 1TB but this could also be a cable issue. Don't have this here to check again, also not the Elements.

Re: TV KDL50W755C (android)

majco0908 — Thu, 01 Dec 2016 11:59:33 GMT

MiCal1967 thanks for your answer, you said try old USB2.0 cable, but as you know WD hdd has USB 3.0 host is same like in USB 2.0 but device is different, so how i can try USB 2.0 if device is different, do you know what i mean?

Re: TV KDL50W755C (android)

MiCal1967 — Thu, 01 Dec 2016 12:42:08 GMT

Hi @majco0908

I mean an extension cable, not a cable that connects on Disk

Re: TV KDL50W755C (android)

majco0908 — Thu, 01 Dec 2016 12:50:02 GMT

Aha, ok i can tel you i have this extension in tv because i have tv on a wall and is little bit complicate to connect usb so i have this extension now and with this is not working, also without....

you know this is my first SONY TV, i dont understand this policy about extarnal hdd why is not working, i have also another TV samsung 5 years old and there is working 1tb, 2tb disk without problem. Before 1tb hdd what i own now i bought 2tb but i read tv is not supporting 2tb so ok no problem i bought 2x disk 1tb and suprise is not working too :(, it is annoying

Re: TV KDL50W755C (android)

MiCal1967 — Thu, 01 Dec 2016 12:56:09 GMT

Have you Updated Firmware to latest v3.533 ?

Cannot suggest something else. Sorry.

Re: TV KDL50W755C (android)

majco0908 — Thu, 01 Dec 2016 13:15:35 GMT

All updates should be automatically if update to v3.533 is automatically there i did it, i will check it for sure at home...

@MiCal1967thank you anyway for your messages

Re: TV KDL50W755C (android)

Anonymous — Thu, 01 Dec 2016 18:17:50 GMT

Hi @majco0908

This wont help you with your immediate problem, but have a read of the following thread:

https://community.sony.co.uk/t5/android-tv/usb-hdd-recommendations-for-kd55xd7005/m-p/2254453

Cheers