topic Re: Info button shows Up randomly in Android TV

Info button shows Up randomly

mrkuro — Wed, 02 Nov 2016 18:48:46 GMT

Hi my new Sony ZD9 tv randomly pops Up the info panel where you can see resolution, selected input and Screen format. when i change to a tv or hdmi input the info pops Up as it should. but sometimes it pops Up in the middle of a movie for No reason for a couple of seconds and nothing changes on the Screen, playback device and No button is pressed on the remote

Re: Info button shows Up randomly

borisblank — Fri, 11 Nov 2016 09:58:38 GMT

Yes, I have exactly the same problem. Beginning to get annoying as it disrupts my viewing pleasure.

I have the 75inch version on latest firmware as of this date.

Re: Info button shows Up randomly

daknigh36 — Fri, 11 Nov 2016 10:15:30 GMT

Same here - 75" ZD9 - the info bar pops up randomly when watching from any input - starting to get annoying!

Re: Info button shows Up randomly

Anonymous — Fri, 11 Nov 2016 13:04:03 GMT

@borisblank - Do you have the ZD9 as well?

Re: Info button shows Up randomly

Anonymous — Mon, 14 Nov 2016 21:08:21 GMT

Hi all

Is this issue still happening? If so, is YouView enabled or disabled?

Cheers

Re: Info button shows Up randomly

daknigh36 — Mon, 14 Nov 2016 21:21:51 GMT

Yes still happening for me (twice this evening so far) You View disabled on mine, happens on SKy and on my Nvidia Shield.

Re: Info button shows Up randomly

daknigh36 — Mon, 14 Nov 2016 21:35:23 GMT

Re: Info button shows Up randomly

Anonymous — Mon, 14 Nov 2016 21:38:48 GMT

Thanks @daknigh36

The reason I ask is there was another thread created HERE for the W755C series TV.

However before I can pass it to Sony as a problem, I need someone to confirm whether a factory reset resolves the problem or not (as they would only suggest this firstly anyhow).

Thanks

Re: Info button shows Up randomly

borisblank — Thu, 01 Dec 2016 19:21:06 GMT

Hi Quinnicus,

Sorry for the delay in replying. Yes I have a ZD9 (75" model).

I did do a factory reset not long after I noticed the info bar popping up (simply to clear the settings I had made and to start afresh rather than specifically for the pop-up issue), the reset did not cure the pop-up problem!

The latest firmware update v6.0614 which came out on 30th November did not cure the pop-up either.

cheers mate!

Re: Info button shows Up randomly

daknigh36 — Thu, 01 Dec 2016 19:55:26 GMT

Still happening for me too and its starting to get annoying, especially as this is such an expensive flagship tv.

Happens on all sources totally randomly.

PLEASE someone fix this!!!!

Re: Info button shows Up randomly

Daviemc4 — Thu, 01 Dec 2016 21:12:53 GMT

Same problem on kd65xd7505

info pops up at random times , no rhyme or reason to it .

Happens when on Sky Q , Xbox one s and PS4 .

Re: Info button shows Up randomly

MiCal1967 — Fri, 02 Dec 2016 20:11:16 GMT

Looks like a signal loss.

Did you try different shorter HDMI cables?

I don't know if a 4K HDMI Repeater Extender Booster can help as a temporary solution until Sony fixes issue.

Same device could possibly help people with juddering issue.

Re: Info button shows Up randomly

marharme2 — Sun, 20 May 2018 05:55:49 GMT

Did anyone find a fix for this problem?

thought it was just me... I have same issue on 55” oled

little bit annoying now as happing for months

Re: Info button shows Up randomly

marharme2 — Sun, 20 May 2018 05:58:06 GMT

Hello

did you find a way to stop this happening yet

kind regards

Re: Info button shows Up randomly

LightFoot — Sun, 20 May 2018 08:53:26 GMT

This has been happening for years! The info banner always appears when the audio format changes. Sony appears to be incapable of a fix. The “work-a-round” to stop this annoying info banner is to turn off the info banner. Home -> Settings-> Channel setup -> Info banner -> Off.

Re: Info button shows Up randomly

marharme2 — Sun, 20 May 2018 10:59:28 GMT

Thankyou
I’ll give it a go

Sent from my iPhone

Re: Info button shows Up randomly

KLIEST — Sat, 23 Jun 2018 17:47:36 GMT

I have an KD-55x720e. This just started after a software update this week. I have tryed 'hideing' the info banner but it still pops up.

annoying