topic 43XD8099 IR Blaster problems! in Android TV

43XD8099 IR Blaster problems!

Joelevell — Fri, 14 Oct 2016 16:28:31 GMT

Hi,

I've just purchased a 43XD8099 and tried to set the IR Blaster up to work with my Sky+ HD box. However, when I press a directional button or a colour button, it sends three signals (scrolls three channels up/down etc).

I've tried a factory reset and I've had no joy, and I have the latest firmware installed. Any suggestions for how to proceed?

Thanks!

Joe

Re: 43XD8099 IR Blaster problems!

Anonymous — Wed, 19 Oct 2016 22:54:37 GMT

Hi there

This issue sounds familiar. Can you please reply back with the firmware version that is currently installed on your TV?

Linking to this thread:

https://community.sony.co.uk/t5/android-tv/43xd8305-and-ir-blaster-and-sky-hd/td-p/2242428

Cheers

Re: 43XD8099 IR Blaster problems!

Johnwithsony — Thu, 20 Oct 2016 12:12:25 GMT

Firmware PKG6.0514.0001 EUA

i have followed the link and followed the instructions and have done sift and factory resets and switched on off , unplugged everything etc but no joy

Re: 43XD8099 IR Blaster problems!

Anonymous — Thu, 20 Oct 2016 12:23:51 GMT

Hi both

I have reported this to Sony, as from the description it appears that an old bug that was previously resolved has been re-introduced in the marshmallow update that was released on the 27th September.

Previous Resolved issue:

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2040428#M34639

Cheers

Re: 43XD8099 IR Blaster problems!

Joelevell — Sun, 13 Nov 2016 15:49:56 GMT

Hi,

All firmware is up to date, and I've done factory resets as recommened by this post. I've been in email communication with customer support who have sent a replacement IR blaster but that hasnt solved the issue - I'm guessing its the same firmware problem as before and just needs updating?

Thanks!

Joe

Re: 43XD8099 IR Blaster problems!

Joelevell — Sat, 22 Apr 2017 12:39:48 GMT

Hi,

to update this thread, Sony have sent an engineer out who has replaced the mother board and rebuilt the TV. Problem still persists, it will be logged by the engineers and sent to Sony. Highly frustrating!